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Ben Chambers

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  1. 31 votes
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    5 comments  ·  General  ·  Admin →
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  2. 2 votes
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    4 comments  ·  General  ·  Admin →
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    Ben Chambers commented  · 

    Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that seems unnecessary if only the fields can remain filled for the device when going back a step to add more problems.
    Sometimes we are just too busy to even mention other problems due to the process.

    Ben Chambers shared this idea  · 
  3. 11 votes
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    2 comments  ·  General  ·  Admin →
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    Ben Chambers supported this idea  · 
  4. 19 votes
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    12 comments  ·  General  ·  Admin →
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    Ben Chambers supported this idea  · 
  5. 3 votes
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    0 comments  ·  General  ·  Admin →
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    Ben Chambers shared this idea  · 

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