The IMEI on the ticket page and within each ticket can be clicked to open a new tab displaying the device repair history of the device itself. It should not link the customer to this search. This would allow us to be more easily aware of pre existing issues based on pre and post conditions. It could also help us more easily find the last time this device was in for repair without having to manually search these specific imei fields. Fewer clicks makes this easier on techs rolling through repairs.