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Laura Moser

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6 results found

  1. Step by step guide in checklist form on repair tickets

    31 votes
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    5 comments  ·  General  ·  Admin →
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    Laura Moser commented  · 

    26 votes and still not a planned feature?!?

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    Laura Moser commented  · 

    Feature Request - for Repair Tickets.

    *Posting in the user group - to also get user feedback on such a feature... I wrote it out in detail

    Inside the repair ticket there's a section for a Check List / Work Flow - and you can create templates based on specific repairs.

    I.e. iPhone Screen Repair.
    - Place Device on Workbench
    - Remove old screen
    - Remove old adhesive
    - Move Ear Piece Proximity & Home button to new screen
    - Program True Tone
    - Connect new screen and test functionality
    - Resolve any issues if found.
    - Place Water Gasket Seal
    - Seal Phone back up
    - Test Functionality
    - Clean Phone
    - Place on Charger
    - Contact Customer to advise Ready for Pickup.

    As each item is completed the tech checks the box and the item crossed out. Notes are automatically added to the ticket. Shops can create templates for various repairs, so it's completely custom.

    If a tech had to stop in the middle of a repair, another tech could pick up where they left off, and know exactly what step they would be on.

    Laura Moser supported this idea  · 

  2. Discount or coupon code

    28 votes
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    planned  ·  8 comments  ·  General  ·  Admin →
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    Laura Moser commented  · 

    A must have! Please implement soon!

  3. Integrate with a Phone diagnosis software

    29 votes
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    4 comments  ·  General  ·  Admin →
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    Laura Moser supported this idea  · 

  4. Separate the inventory

    32 votes
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    3 comments  ·  General  ·  Admin →
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    Laura Moser supported this idea  · 

  5. Default Due Dates & Time For Repairs Per Service

    2 votes
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    1 comment  ·  General  ·  Admin →
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    Laura Moser supported this idea  · 

  6. Add an option to text message the invoice

    9 votes
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    3 comments  ·  General  ·  Admin →
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    Laura Moser supported this idea  · 

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