General
138 results found
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1 vote
Hey Muiz,
There is already option available to search customer from POS screen. Once you click search icon on customer section. There is option available to search it from existing customer list. You can also search it from RepairDesk header. Click on Search Icon > Select Customer from dropdown > Search customer from specific keyword
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Printing receipts with iPad/iOS
On the IOS/iPad their should be an option to print out a receipt instead of having to email it to the costumer.
1 voteStar TSP 100 printer is the most recommended hardware for RepairDesk POS Register app users to provide them hassle-free printing experience. It is ideal for printing thermal receipts for customers.
You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1878283-how-to-setup-star-tsp-100-lan-printer-for-repairIf you use cloud printing, you can use the same for iPad POS Register app to get the receipts from cloud print.
Please check following knowledgebase article for your understanding:- -
Manually enter time logs
Hi!
It would be a lot more versatile if Admins could manually enter time clock entries. Right now that doesn't seem possible; I can only edit an existing entry and even then only the time, not the date.
Could we have a button that lets us add and remove time clock entries as admins, and also show the change history for each entry?
1 voteWe have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
Currently, it’s not possible to show the change in history.You can also set permissions to allow/restrict to any specific role of the employees for the above actions.
If you have any further question, you can ask over live chat or send an email at support@repairdesk.co
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Add Device Device Pre-Repair Checklist to iPad POS APP
Hi it would be great if you could add this checklist on the iPad app for tickets that have been created on website backend. I know this option is available only when created new sale in POS not when going in and viewing assigned tickets.
1 voteWe have already added the functionality that allows you to add or update the “Pre/Post Conditions” checklist from “View Ticket” section of iPad POS Register app.
You can find more information to use this feature from the following knowledgebase article:-
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Hide TRADE-IN Section
in many shop trade-in is not used...is possible to hide TRADE-IN Section? In my repair shop i sell accessories and repair....no trade in no unlock...unlock is possible to hide but trade-in not.
sorry for my english :-)1 voteWe’ve added the option to hide network unlocking or trade-in module as shown here: https://www.qsnapnet.com/snaps/xi2mmkkq4u
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Restocking fee in % and If Returns are defective can't go back to inventory
If customers is returning something we charge 15% restocking fee. But if the item is defective we also need the option to flagged so will not go back into the inventory.
1 voteWe have introduced refund option for partial paid invoices along with restocking option.
You can go to Store Settings > Under Refund Settings > You can set restocking fee option in % or value to charge from the customers.You can learn more about it from following knowledgebase article:-
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Add Pictures to Tickets
I'd like to be able to easily add device pictures. We currently take front and back pictures of all devices we get in and than any that have more extensive damage get more pictures. Could we have the option to link these in the tickets?
1 voteWe already have a feature that allows you to upload device pre/post repair condition image against a work order. More info is available here: https://repairdesk.uservoice.com/knowledgebase/articles/921930-can-i-upload-an-attachment-on-a-ticket
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create item with negative balance.
on cellsmart i had a option to create a item with negative balance..
so i can create discount item on casual
example
$10 OFF MULTIPLE REPAIR
$10 SCHOOL INSTITUTION1 vote -
Add signature to the new GDPR utility, using Customer Facing Display. (It only affects Europe)
Modify the new General Data Protection Regulation (GDPR) utility, right now it is not valid, it is necessary that the client signs that he / she accepts the policy, it could be added to the Customer Facing Display Integration as a new term and condition.
1 voteThanks for sharing your feedback. Currently, you can add terms and conditions in customer-facing display. there you can add the required terms and condition related to GDPR.
for further clarification kindly visit GDPR Knowledge base Article related to GDPR.
https://repairdesk.uservoice.com/knowledgebase/articles/1858493-how-you-can-make-your-customer-compliance-with-gdp
if you still have any confusion feel free to reply back -
Allow the campaigner feature to be flexible
Allow the campaigner feature to be flexible with the days that it sends a customer a follow up email. Like 3 days or 5 days or 7 days. Seems simple. Why is it restricted to 15 days minimum.
1 voteWe have updated the “Campaigner Module” that allows you to set “Custom” time in days to schedule a campaign.
Please check following knowledgebase article to learn more about the updated module:-
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Heads up in Shop ticket Display
The manager can have better control if he has a better image of the flow repairs or tickets. Displays by lines, by colors, by priorities or deadlines.
All of this info (dashboard) designed for big-screen / TV, easy to see it.1 voteWe have a “Ticket Counter Display” widget available that allows you to setup it on big screen/TV to display new or ongoing tickets!
https://www.repairdesk.co/ticket-counter-displayYou can learn more about it from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1935100-ticket-counter-displayOr check the video to setup it in your store:-
https://youtu.be/3k7VYUeNlgI -
Minutes, Hours, Days for Average Job Time in Services
Be Able to choose minutes, hours or days, for average job time in services.
Additionally, have the repair tag print the due date time according to the service average job time.
1 voteWe have updated the option to set “Average job time” in “days, hours, and minutes” under repair services.
You can also log the repair time in days, hours, and minutes.
Please review and if you have any questions, please feel free to write back at support@repairdesk.co
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Purchase Order Listing
On the Manage Purchase Order Screen … it defaults to “Today”. POs are created over the course of many days…. I’d LOVE for it to default to all open/waiting POs, or even just default to showing a different time slot like 7 days or 30 days
Jeff Baker - One Byte Technology1 voteWe have given the option to set default criteria to view the purchase orders. You can go to Store Settings > Module Configurations > Purchase Order > Default Purchase Order View > Set duration to view purchase orders on the listing of your choice
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Speed improvment
I'm using this program from 2 different locations and my internet speed is pretty good, but it takes 5-10 secs to load up, especially "ticket section". I assume it will getting slower when more tickets have been created.
Is there any improvement can be done from your server? or make the program thinner so it'll load faster?
I've tried to use less image files to make it run faster but didn't see much improvement.
1 voteWe have optimized application source code which has improved page load time significantly. Can you check if it has improved on your end?
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Add notes to customers section, also store credit customer has in total, and customer rewards incentive program
Add loyalty points to customer names - reward programs at preset totals we choose
also if customer has store credit would be nice to add to and from total with a breakdown of when and why0 votesRepairDesk has introduced loyalty and store credits module in “Enterprise version”. Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.
You can also track complete store credits history from a customer’s profile or store credits report.You can learn more about from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdeskAlso, you can learn more from this video:-
https://youtu.be/OMlWGA6tb58If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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Add Discount to Customer (Wholesale Pricing For B2B Customers)
It would be great to add an discount percentage to each customer
because we got a lot company which work with us an they got always 15% or more discount
so it would be usefull if we could add the option discount when we add or edit a customer0 votesAbility to specify tiered pricing for retail & wholesale customers within same product along with third party billing is available now.
Checkout this knowledge base article for step-by-step installation: https://repairdesk.uservoice.com/knowledgebase/articles/1109776-how-to-create-customer-groups-and-enable-third-par
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Give Admin access to add manual clock in/out as well as day of the week
admin have access to add punch to time sheet for wemployee, ie. forgot to clock in on tuesday. i would love to be able to manually add that time punch for them.
0 votesWe have added an option that allows admin to add “Clock in/out” record for any specific employee. Admin can also update the missing record.
Currently, it’s not possible to show the change in history.You can also set permissions to allow/restrict to any specific role of the employees for the above actions.
If you have any further question, you can ask over live chat or send an email at support@repairdesk.co
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0 votes
We have launched our new iOS app that allows you to upload pre/post images.
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