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  1. Show if an item is synced to WooCommerce on the Manage Inventory list

    Currently we have to go into each item and trade in item to see if it has been synced with WooCommerce.

    I'd like to be able to see at a glance if items have been synced - a simple yes or no on a new column on the manage inventory pages would do.

    1 vote
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  2. I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    1 vote
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  3. Allow multiple product images / have a button to take photo / have default images

    It would be useful to be able to add multiple photos for Trade In items to show the condition of the devices. This would be great for syncing to woo commerce.

    Expanding on this idea, the ability to TAKE photo from the product page (by webcam or iPad) and add at the same time, rather than having to take a photo, upload it to the computer, then upload it to the product page.

    The option to have a default image based on the Make/Model/Colour would be useful too so the woo commerce sync to the website keep it looking professional…

    2 votes
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  4. Add date on Inventory Item Labels

    I need to add the date to Inventory Item Labels but there is no tag for that. It is very helpful to quickly figure out when an item was received, to know if it is covered under warranty and even to know who I bought from based on the date when I buy the same item from different suppliers.

    1 vote
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  5. Improve the inventory search filter

    Make it where a search for multiple words can bring up exportable search results.

    For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.

    I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.

    5 votes
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  6. Add customs fields in ticket notes

    It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.

    4 votes
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  7. Global Accounting VAT Scheme for Used Goods

    Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
    It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.

    To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.

    Example: 01/01/2022 to 31/03/2022
    Purchases = £10,000 of Trade In devices
    Sales = £17,500 of…

    1 vote
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  8. Add a battery health field to the trade in items for capacity and cycles

    Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

    11 votes
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  9. Deposits / layaway for trade in items - properly

    There doesn't seem to be a proper way to have an item reserved and paid off by customers over a period of time.

    Currently it creates an invoice as overdue and payments can be added - but this isn't the proper way to do it as it is reported as a SALE on that date attracting the tax - instead of it creating an invoice on the date of collection when it is fully paid - the actual sale date and tax point.

    It should be able to have an item reserved and print off a label with the details…

    4 votes
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  10. Tyro Surcharge on credit card should added in RD Invoice

    If you are using Tyro and charging credit card surcharge to customer this is good option for you.
    We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
    We charge 1 % to all transactions and saving approx. $600 on every terminal every month.

    7 votes
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  11. Add a button to take photo in Trade In items (and products, and repair tickets)

    Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
    This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.

    0 votes
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  12. Enable promo pricing on serialized devices.

    At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.

    1 vote
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  13. Notification for past repairs on IMEI/Serial

    A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.

    4 votes
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  14. Simple customer estimate approve/deny without needing individual repair desk login/password

    Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.

    5 votes
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  15. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  16. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  17. Require Clock in to begin working with repairdesk for the day

    Create an option that requires employees clock in before any thing can be performed in RepairDesk

    4 votes
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  18. +1 Country code issues

    The POS should not require to enter the country code to create a customer account, the country code is normally not required, and nobody will ever tell his number including the country code, so it makes easy for any employee to forget to enter it and if that happens it creates problem in the POS to send, receive and recognize incoming SMS. I pretty sure most if not all POS user do only local business and they don't need to contact international customers, so the POS should not require the country code. And if necessary the POS may have the…

    1 vote
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  19. Allowing customer the option to decline estimates

    Our estimates are not always approved. It would be nice to have an option for our customers to decline the estimates themselves, rather than having to email us directly and have us go in and cancel the estimate manually.

    2 votes
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  20. Scheduled Reports

    Create Scheduled Reports- the ability to run reports that auto send to various recipients on a daily, weekly, monthly basis.

    3 votes
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