Josh H
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1 voteJosh H
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3 votesJosh H
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1 voteJosh H
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Hello,
We have already an option to set the custom status type.
Can you go to the Settings > Order Status > Ticket Status > Update the status “Cancelled and Collected” > Action > Edit and set the type “Closed” or “Cancelled”.
Once you set the status, it will automatically display below in the list after the open tickets.Hope it helps.
Let me know if you have any further questions.
Regards,
UzairAn error occurred while saving the comment Josh H
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3 votesJosh H
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Thanks for the reply! Unfortunately, I think the issue is that the "Cancelled" ticket type option does not work correctly. It doesn't sort these custom tickets to be at the very bottom of the list with the other tickets marked as the default status "Cancelled". Instead, it leaves the tickets in their original places scattered throughout the open tickets. I have however tried using the "Closed" ticket type option and it does group all of our Cancelled and Collected tickets together, but immediately under the Pending, Waiting, and In Progress tickets which is undesirable.