Tickets
How to Set Up Custom Ticket Statuses and Email/SMS Notifications
Every repair shop moves tickets through its own workflow, and keeping customers and staff informed at each stage matters. But manually messaging people every time a device changes hands, or relying on statuses that don't quite fit how you work, slows ...
How to Display Parts and Labor as Separate Line Items on Repair Tickets, Invoices & Estimates
Overview Repair shops often need to itemize parts and labor separately on customer-facing documents whether for tax compliance, transparent pricing, or cleaner record-keeping. With this feature, RepairDesk automatically splits each repair into two ...
How to polish diagnostic notes and private comments using AI
This article explains how technicians can quickly polish diagnostic notes and private comments into clear, professional, and consistent updates to save time and improve note quality. Video Guide Tips for Efficiency Create standardized criteria for ...
How to Display Each Repair Service as a Separate Line Item
When a device needs multiple repair services, a single combined price on the invoice makes it difficult to apply discounts, adjust pricing, or track parts per repair. Now you can itemize each repair service as a separate line item on tickets, ...
How to add device pre/post repair condition?
We’ve revamped Pre/Post Repair Device Conditions to make intake and delivery faster, more accurate, and easier to standardize. Now, when you open the Pre/Post Repair checklist on the POS or New Ticket UI, you’ll see a cleaner popup and faster ...
How to Configure and Use Ticket Workflows in RepairDesk
Overview Managing repair workflows across a busy shop floor, large repair depot, or OEM service center can quickly lead to missed steps, inconsistent processes, and costly delays. RepairDesk Ticket Workflows give you full control over your repair ...
FAQs
How Can I Update a Device in the New Ticket UI? In the new ticket UI, there was no option to update an added device if you mistakenly selected the wrong one while booking a repair job. 1 To update the device, click the edit icon next to the device ...
How Can I Export Repair Tickets To Excel Format?
Previously it was not possible to export more than 50 repair tickets at any given time. But now you can run a search filter of open or completed repair tickets during a certain time frame and export the entire database to Excel (.xls) format. To get ...
Ticket History
Keeping track of ticket updates and communication can be time-consuming, but the Ticket History section simplifies this process by centralizing all actions in one place. It provides a clear timeline of who updated or created the ticket, along with ...
How to create an estimate for a product or a service within a ticket?
Accurate estimates speed up approvals and boost customer confidence. With RepairDesk, you can instantly generate estimates for services and inventory items from the new ticket page, ensuring a seamless workflow and transparent pricing. Note: In order ...
How to add an inventory item to a ticket?
Efficient inventory management is crucial for seamless repair operations, and adding inventory items to a ticket in RepairDesk is designed to be quick and hassle-free. Whether you're adding parts for a repair, miscellaneous items, or updating stock ...
How to add a new repair part & process a warranty claim for a repair part?
Managing repair parts efficiently is key to keeping your repair shop running smoothly. Whether you're adding a new screen replacement, a battery, or any other component, RepairDesk makes it easy to track inventory and pricing. With just a few clicks, ...
How to add a new repair line item to an existing ticket?
Keeping your repair tickets accurate and up-to-date is essential for smooth operations. Whether you need to add a new service, estimate, or part, the new Ticket UI makes the process seamless. Follow these steps to effortlessly update an existing ...
How to add or update customer details within a ticket
Keeping customer details accurate and up-to-date is essential for smooth transactions and personalized service. Whether you need to select an existing customer, create a new one, or update their information. To add or update customer details, first ...
How to create a new ticket from manage tickets
Creating a new ticket from the Manage Tickets section is now more intuitive than ever. With a structured flow, you can quickly select the right service, attach necessary parts, and capture all essential details—ensuring a seamless repair process from ...
Ticket Management
Effortlessly manage repair tickets with a streamlined, intuitive interface that keeps everything at your fingertips. The new Ticket UI in RepairDesk simplifies navigation, enhances visibility, and speeds up ticket updates—eliminating the frustration ...
Rush Jobs
Last-minute repair requests and high-priority clients can disrupt your workflow, leading to delays, frustrated customers, and overwhelmed technicians. To help you stay ahead, we've introduced the ability to mark repair tickets as ‘high priority,’ ...
New Ticket Listing
The New Ticket Listing in RepairDesk is designed to enhance usability while keeping things clean and efficient. With improved filtering, bulk actions, and customization options, you have complete control over your workflow. Watch this video for a ...