How to Display Each Repair Service as a Separate Line Item

How to Display Each Repair Service as a Separate Line Item

When a device needs multiple repair services, a single combined price on the invoice makes it difficult to apply discounts, adjust pricing, or track parts per repair.

Now you can itemize each repair service as a separate line item on tickets, estimates, and invoices. Every selected repair is mapped to and treated as a separate service, giving you full control over pricing, discounts, deposits, parts, and reporting at the service level.

Video Guide:


FAQs

Does this affect existing tickets?
No. Existing tickets retain their original structure. The new behavior applies only to tickets created or edited after enabling the setting.
Can I still apply discounts to the entire ticket?
Yes. You can apply discounts at the ticket level, or apply them individually to specific services for more granular control.
How do diagnostic notes work with itemized services?

Each service gets its own diagnostic notes entry in ticket history. This allows technicians to record issue-specific diagnostics instead of mixing notes across repairs.


What about private comments and attachments?

Private comments and attachments are also handled per service:

  • You can add notes or files to a specific repair issue

  • This improves clarity for internal teams and reporting


How are labels generated?

Separate labels are generated for each repair issue, making it easier to identify and track individual services during the repair process.


What happens with emails and SMS notifications?

  • Automated emails and SMS are sent per repair service, ensuring clearer communication with customers.

  • Canned responses continue to work as usual.

    • Service names will appear as comma-separated values where applicable.


Can I assign different warranty durations to each repair on the same ticket?

Yes. When the “Itemize each service as a separate line item” option is enabled, you can view and manage warranty durations individually for each service during ticket creation. Each repair has its own warranty dropdown, allowing you to adjust terms per service.


Are warranties automatically applied when I add multiple services?

Yes. The system automatically applies the default warranty configured for each service. You can review and modify the warranty for each service before finalizing the ticket.

How is warranty information displayed on the ticket?

The ticket now includes a Warranty Information card that shows warranty details separately for each service, including:

  • Service Name

  • Warranty Type

  • Duration

  • Start Date

  • End Date

  • Status

Each repair has its own warranty record.