How Can I Export Repair Tickets To Excel Format?

How Can I Export Repair Tickets To Excel Format?

Previously it was not possible to export more than 50 repair tickets at any given time.

But now you can run a search filter of open or completed repair tickets during a certain time frame and export the entire database to Excel (.xls) format.


To get this Excel (.xls) file:



1. Set parameters in Search Filter.
2. Click on Search button.
3. Now click on Export button to download a excel format file. This file with contain details of tickets according to your search criteria. 



Once the file is downloaded you would be able to view:

Ticket ID - Unique ID of the Repair Ticket
Customer - Name of customer
Devices - Devices associated with repairs
Tasks - Repair job 
IMEI/ Serial - IMEI or Serial Number of Device
Task Type - What kind of repair job is it? (in-store, in warranty etc.)
Created By - Employee who created the ticket
Assigned To - Employee to whom ticket was assigned
Status - Status of repair ticket e.g. pending, repaired etc. 
Created Time - Date and time on which ticket is created
Due On - Date on which repair job is set to be completed
Price - Retail or sales price 
Discount - Discount on Price
Tax - Tax applied.
Total - Total amount of repair job 




FAQs

I'm from Europe and the price format we use consists of comma (,) as decimal separator. Can it be reflected in Export Tickets file?
Definitely! If you are using comma  as decimal separator in prices it will display price as 19,99 which is used in Europe and South America.
Why does my ticket export run in the background instead of downloading immediately?

When a large number of tickets is selected for export, RepairDesk now processes the export in the background to prevent timeouts and failures. You’ll see a confirmation message letting you know the export is being processed, and you’ll receive an email with the exported file once it’s ready.


How will I know when my ticket export is complete?

Once the export finishes:

  • An email is sent to the employee who initiated the export

  • The email includes the exported file as an attachment

You can also track the export from the Export Log.

Where can I view the status of my ticket export?

Go to the Export Log report. Each export shows:

  • Date & time

  • Export type (Tickets)

  • Employee name and email

  • Status (Processing, Completed, or Failed)

Can I download the export again if I missed the email?

Yes. When the export status shows Completed in the Export Log, the Action column provides a download option so you can retrieve the file anytime.


What happens if an export fails?
If an export cannot be completed, it will be clearly marked as Status: Failed in the Export Log. You can retry the export after reviewing your filters or reducing the data range.