How to add device pre/post repair condition?
We’ve revamped Pre/Post Repair Device Conditions to make intake and delivery faster, more accurate, and easier to standardize.
Now, when you open the Pre/Post Repair checklist on the POS or New Ticket UI, you’ll see a cleaner popup and faster workflow for recording device conditions. Admins can configure default checklist values (e.g., Working / Not Working, Yes / No, Pass / Fail), create custom values, mark items mandatory, and assign templates per repair category — so techs spend less time typing and more time repairing.
Watch the short video below to see how to add and use Pre/Post Repair conditions in the POS.
FAQs
Where do I access the Pre/Post Repair checklist?
While opening an existing ticket on the POS or creating a new one, on the Details step click the Pre/Post Repair option (the checklist pop-up appears). You can also view completed checklists on the New Ticket UI, under Pre/Post Repair Condition section.
How do I set different checklist items for each repair category?
On the checklist configuration page (Store Settings → Module Configuration → Pre/Post repair condition), click the 'Edit' icon to add or remove checklist items for each repair category.
Can I create custom values (not just Working/Not Working)?
Yes — you can add custom response values in the checklist configuration. Click the Settings button on the checklist configuration page. In the pop-up select 'Custom Options' and define Postive & Negative value options.
Can I make checklist items mandatory?
Yes. From the Module Configuration > Repairs page. Please turn on the trigger to make it mandatory for the Employee to test the pre-/post-device conditions before booking or after completing a repair job.
Can checklists be different per repair category?
Yes. Assign checklist values to specific repair categories from the checklist configuration page so the correct checklist auto-populates when a category is selected.
Are pre/post conditions be printed or included on receipts/invoices?
Yes — you can include checklist information on receipts or service documents depending on your template/print settings. Check the receipt/print template options to enable this.
Can I show a toggle or dropdown for checklist items in the popup?
Yes. When setting up your checklist template in Settings → Checklists / Pre-Post Checklist, you can choose the input type for each item. Select Toggle or Dropdown. Your selection will define how the item appears in the Pre/Post Repair popup on the POS or New Ticket UI.