General
289 results found
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Appointments Booking Widget
Would be great if we could add our own CSS file, to designed for our needs.
10 votes -
Buyback Qoute
Be able to complete and print out a device buyback quote for a customer. This would be helpful in the B2B space when giving a business a quote for all their old devices.
6 votes -
Ability to view/open other store's ticket w/o being under that store page
By this title, I am meaning that we can view a person's ticket list via their customer profile. THE ISSUE: If you are not under that store's "page," you cannot review the ticket without either having that store transfer the ticket or swapping store pages.
I recommend the ability to view & open any ticket from the customer's page for review of notes and repair(s) done. When an employee goes to "edit ticket," then the system will ask if it would like to be transferred into their store for editing.
This eliminates the possibility of being under the wrong store…
1 vote -
Ticket Status verification on website
Because of the new GDPR restriction, I propose to change the '' ticket status '' display. The costumes need to see ONLY THE STATUS, just it. Now it displays the invoice with his full personal details and his signatures. I have many questions from costumes why is this info are there. So, my suggestion is the ticket status to remain just ticket staus.
5 votes -
Ability to search customer items (from invoices)
What I mean by this is when you are viewing the customer's page, it shows ticket's and invoices. It shows the value of the invoice but nothing about items without opening the invoice.
What I propose is to have the ability to look through all invoices made by that customer and search for a specific or group of items that were purchased from the customer.
A similar POS system, RQ, had this feature and it came in handy of searching for purchases that had lifetime warrantied items provided by the store.
Rather than opening 1-50 invoices made by the customer,…
1 vote -
Inventory count for trade in
I was trying to make sure that all my trade in stock is physically matched in the system. So that if ever im going to check my stock in the system then i can make sure that they are all physicall available and avoid errors. Thanks
4 votes -
Custom Item(s)
I recommend allowing a custom item to be made on POS. This'll allow for non-inventory items to be placed without having it added to inventory.
So for example, Huawei phones are something my stores do not stock/track. This'll allow us to make a ticket and assign a "special part" without being in our inventory for tracking. This allows us to enter the Phone description, model, pricing, and any discounts (if applicable)
4 votes -
Employee Schedule Addition
Lets add employee schedule tab!
29 votes -
Fingerprint Login
Hi i would like to suggest for the fingerprint option to login. I just wanted to login faster than normal. and if possible to have an option so save the email so i dont have to retype email and password everytime the system got time out and needs to login again thank you.
1 vote -
Reserve with expiry
Sometimes i get customer from online that wants to reserve the phone for example. so what i want to do is i can put it in reserved mode but i want to put like expiry date so it will be available instock again if ever the customer did not show up. thanks
3 votes -
QuickBooks Desktop Integration
Could we get a way to sync our daily sales too Quickbooks Desktop?
1 vote -
Allow for admin/purchaser to get auto-trigger SMS/Email about Part Orders
Currently, it'll email the supplier, but not auto-trigger to alert admin/purchasers about PO's being made rather than when parts are sent. It'll allow our team to review purchases and ensure proper procedure for our company. On our previous system, it alerted roles selected for the permission to be warned about PO's being made to follow-up on.
1 vote -
Build customer-loyalty by giving out branded keyfobs
Build customer-loyalty by giving out branded keyfobs, which allow your customers to accumulate points and discounts.
3 votes -
Group purchase orders
Daily we add products to purchase order but we dont do orders every day. When we make the order to an specific supplier would be great if we can group selecting the orders and put them together in the same order.
3 votes -
set an automatic email/sms trigger when the status changes to "waiting on parts".
set an automatic email/sms trigger when the status changes to "waiting on parts". It would allow me to not miss a special order done by an employee
3 votes -
Notifications system for priorities, deadlines, new ticket assigned or critical situations
Now we hare on the right upper side just one notification circle. All the notification are mixed. You can not see clearly the priorities. My suggestion is to make 3 notification circles. 1. for delays 2.for critical situations 3. new phone repair ticket assigned 4. messages from colleagues or from clients. Possibility to custom these 3 circles, to show the info that I need.
1 vote -
Task manager for employees
Hi, my suggestion is to increase the productivity in the company using on task management module without using an external task manager. Useful staff: notification, reminders, create groups for tasks. The task associated with tickets, repetitive or single tasks. The task assigned between employees, etc.
1 vote -
integromat intergration
intergromat works on android, would pick up incoming call details and automatically create a lead within repair desk or display customer information within repairdesk if caller id is recognised.
3 votes -
Ability to create "default repairs" for all new models and manufactures
For now we need manually create repair when we are creating new model. I suggest ability to make "default repairs" for every new model what we make. Eg. Default repair is "keyboard replacement".
And now if I make new model of Eg. "HP 123", I need to write that repair manually.
3 votes -
Warranty field when adding new part from POS
different parts having different warranty. ATM default without option to change. WHY POS? Adding part from POS forcing to generate new part right there where shall be (avoiding all this mistake categories' just with 1 mistype) + option (icon) to print stock label via PrintNode
1 vote
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