General

  1. Add date on Inventory Item Labels

    I need to add the date to Inventory Item Labels but there is no tag for that. It is very helpful to quickly figure out when an item was received, to know if it is covered under warranty and even to know who I bought from based on the date when I buy the same item from different suppliers.

    1 vote
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  2. Customer Facing Display + Self-checkin

    Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.

    2 votes
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  3. Add customs fields in ticket notes

    It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.

    3 votes
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  4. Deposits / layaway for trade in items - properly

    There doesn't seem to be a proper way to have an item reserved and paid off by customers over a period of time.

    Currently it creates an invoice as overdue and payments can be added - but this isn't the proper way to do it as it is reported as a SALE on that date attracting the tax - instead of it creating an invoice on the date of collection when it is fully paid - the actual sale date and tax point.

    It should be able to have an item reserved and print off a label with the details…

    3 votes
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  5. Tyro Surcharge on credit card should added in RD Invoice

    If you are using Tyro and charging credit card surcharge to customer this is good option for you.
    We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
    We charge 1 % to all transactions and saving approx. $600 on every terminal every month.

    1 vote
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  6. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  7. Inventory Count Module

    I'd like to be able to give employees access to do inventory count (I have them do inventory count for phones daily before closing) but not to edit though, otherwise if there is over or short, they can always make it matches and looks good.

    1 vote
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  8. Require Clock in to begin working with repairdesk for the day

    Create an option that requires employees clock in before any thing can be performed in RepairDesk

    3 votes
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  9. +1 Country code issues

    The POS should not require to enter the country code to create a customer account, the country code is normally not required, and nobody will ever tell his number including the country code, so it makes easy for any employee to forget to enter it and if that happens it creates problem in the POS to send, receive and recognize incoming SMS. I pretty sure most if not all POS user do only local business and they don't need to contact international customers, so the POS should not require the country code. And if necessary the POS may have the…

    1 vote
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  10. Allowing customer the option to decline estimates

    Our estimates are not always approved. It would be nice to have an option for our customers to decline the estimates themselves, rather than having to email us directly and have us go in and cancel the estimate manually.

    1 vote
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  11. Scheduled Reports

    Create Scheduled Reports- the ability to run reports that auto send to various recipients on a daily, weekly, monthly basis.

    3 votes
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  12. Klaviyo Integration

    Please can you add this to the integration of Repair desk.

    1 vote
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  13. Add ability to offer warranty on Trade-in items

    It's the law here (UK) to offer warranty and so it's really essential to be able to set the warranty duration. As this doesn't exist right now, the usual workflow to create a warranty repair ticket doesn't work either. To refund someone for a trade in is also different. This relatively simple addition would help us abide by the law, improve receipts, improve refund/repair workflow and help us keep our bookkeeping correct.

    3 votes
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  14. Want to see summary daily email.. like i had before in other system i used. How many new jobs came in..how many jobs picked up. Sales...Card

    Want to see it daily once register is closed at days end. Summary email
    Dropped off
    Picked up
    Sales..cash..credit.

    1 vote
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  15. Phone Pro - Make customer phone number clickable

    Option to call a customer by clicking on their phone number within the RepairDesk app

    1 vote
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  16. Shopify Sync added to logfile

    Currently Shopify sync doesn't leave a log when its activated or deactivated.

    This causes issues when troubleshooting sync errors or issues

    1 vote
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  17. Add business name to ticket fields

    Instead of a custom field, add business name to main customer entry fields. It does not make sense to have it on an extra custom field. Most shops have business and enterprise clients.

    9 votes
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  18. Add the Mark Up % field to the Create Serials pop-up during GRN process

    The inventory allows for a mark up % to dictate the retail price based on the cost price.

    In a GRN when the Create Serials is clicked on it would be great if the mark up % from the main inventory file would show here between the Cost Price and Retail Price.

    This would ensure the Serialised Price would match the Inventory Retail Price.

    1 vote
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  19. Ticket Priority / Grouping / Default filters

    Been with Repairshopr from almost 8 years. Just switched to Repairdesk.

    One feature that I really miss is the ability to assign ticket priority levels (low, normal, high, urgent, etc), the ability to group filters together such as status/priority, tech/issue, etc, and the ability for each user to be able to save a default filter selection when they open the manage tickets page.

    9 votes
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  20. Make an option for an address campaign.

    It would be nice to be able to automatically send my customers a text message with their appointment date and time, the store address, and a Google maps link to the business whenever I create a ticket. We get a lot of customers via phone call, so phone pro is awesome, but it would be great to be able to send the info right to their device as soon as I enter it.

    3 votes
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