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289 results found

  1. ticket counter

    Please add more configuration options to the Ticket Counter Display module.

    Currently there is no way to sort the data that is displayed and it is unclear what the default sort method is.

    6 votes
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  2. Inventory Aging Report

    Inventory Aging Report - A report that will show how long a product such as cellphones or accessories are in inventory. Example: How long from date added to RD to the date of sale was a product in inventory? This will show how quickly a product like cellphones or accessories are selling.

    1 vote
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    0 comments  ·  RD Connect  ·  Admin →
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  3. Flagging Option of Previous Repair Linked to the IMEI/Serial

    When booking in a device on POS and it should automatically flag you that there is a previous repair linked to the imei/serial and this info

    Idea by bronwen@ocamaster.co.za & patrick@ocamaster.co.za

    1 vote
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  4. Allow customers to drawer/enter passcode on the customer-facing display

    Allowing the customer to drawer their unlock pattern would make it easier for both tech and customer and reduce any confusion since many are not simple patterns. At current we have to get the customer to draw out the pattern on a piece of paper then transfer that to the pattern option on the ticket.

    1 vote
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  5. When adding a new customer, copy the text already entered into the search field into the name fields.

    Often when checking if a customer is in the system you need to enter their name in the customer search field. And if they are not in the system you have to enter it again, often getting them to have to spell it out again for you.

    1 vote
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  6. 3 votes
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  7. Adding "Faulty" marked devices to refurbishment batch

    When a device is refunded through POS because it has some issues, it then gets back in the system as "FAULTY". It would be very useful if that device could be added to a Refurbishment batch and after it has been repaired it would simply be added back to the system as a working device

    1 vote
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  8. Simple customer estimate approve/deny without needing individual repair desk login/password

    Need a more simple customer approve/deny estimate process that doesnt involve customers needing to be issued repair desk login/password credentials. Too many steps for a customer, want customer to receive estimate in email/ and or text/sms and be able to click 'approve or deny' with no extra steps. Choice is only reflected on our end and customer possibly gets a simple confirmation email/ and or text/sms of their submitted choice.

    5 votes
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  9. IMEI double as link to repair history regardless of customer

    The IMEI on the ticket page and within each ticket can be clicked to open a new tab displaying the device repair history of the device itself. It should not link the customer to this search. This would allow us to be more easily aware of pre existing issues based on pre and post conditions. It could also help us more easily find the last time this device was in for repair without having to manually search these specific imei fields. Fewer clicks makes this easier on techs rolling through repairs.

    3 votes
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  10. Improve the inventory search filter

    Make it where a search for multiple words can bring up exportable search results.

    For example if I have a bunch of inventory items that contain the words i7 h1 1660 rgb in no particular order I can search those keyboards, and the quick search drop down displays all the items with all of those keyboards, but if i hit the "search" button it gives me 0 search results.

    I want to be able to search a selection of keyboards then bring up a specific set of products so I can export and bulk edit.

    5 votes
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  11. Add Gratuity option to emailed or sms invoice for customer

    This is for those of us using Repairdesk pay or blockchyp as our processor. The ability to add an option to an email invoice for customer to add gratuity to that invoice before paying.

    3 votes
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  12. Show last 30 days on ticket counter display

    We need more options for the display, showing last 30 days.

    3 votes
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  13. PLEASE: Integrate RepairDesk with eBay for Sales and Inventory

    The number one shortcoming for RD is that it does not integrate with eBay (where we sell 90% of our phones). Currently, the only way to get accurate sales figures is to MANUALLY enter the 'Sold' amount from ebay on the RD inventory record, then MANUALLY transfer that item from 'In Stock' to 'Sold online'. Super Tedious ...

    Solution: I can use the RD ITEM ID (which is unique for every phone) as my 'Custom SKU' on ebay when I list each phone. Then, when the phone is PAID FOR by the customer, an API is generated which notifies RD…

    10 votes
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  14. Adding manual Cost (COGs) to "Repairs" tab in RepairDesk

    As a shop owner who doesn't use RepairDesks Inventory System - I am left without a way to accurately track COGs of Repairs section within RepairDesk

    When editing a model, say a iPhone 11 within this menu - you're given a Retail Cost vs. Sale Cost - most shops only use the Retail Cost, where the Sale Cost goes unused. So the idea would be to convert, or add another section here for "Cost of Repair" - this would allow you to add screen cost, labor etc and leverage that against the Retail Cost section - thus generating COGs on…

    3 votes
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  15. Set discounts based on inventory category

    When we run sales it would be great if we could have discounts based on their inventory category. For example, we may want to have 10% off devices and 30% off accessories.

    This could be an addition to the Manage Bundle module. Currently it only supports bundles for single products and not whole categories.

    6 votes
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  16. add a column with the tax status in the customer management module.

    As wholesale retail with repairs in our store, our tax exempt customers bring the highest yield of profit.
    Because of that, they tend to get more attention when we receive new items, or when they have not visited us in some time.

    Currently there is not distinction in the list of customers unless each of them is viewed, one by one vs. in the main table for the Customer Management module.

    1 vote
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  17. Full QuickBooks Integration

    A full QuickBooks integration is needed to help automate accounting.

    The current integration DOES NOT:
    -- Automatically sync trade in purchase
    -- Automatically sync refunds
    -- Automatically sync partial payments (for example, customer pays 50% down for an order and pays the final amount another day - only the first 50% will be synced with QuickBooks. There is a deposit feature, however, this isn't always the best option if the order is for an accessory, etc. and may need to be refunded. Since you cannot refund deposits.)

    It would be a huge value added to RepairDesk users to get our…

    3 votes
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  18. Google Calendar integration

    Google calendar integration should be developed more, tickets should pop up in the selected technician calendar not only in the calendar used to enable the integration as well as being able to change the technician at any time desired. This definitely is a plus when you have multiple technicians.

    1 vote
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  19. Tyro Surcharge on credit card should added in RD Invoice

    If you are using Tyro and charging credit card surcharge to customer this is good option for you.
    We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
    We charge 1 % to all transactions and saving approx. $600 on every terminal every month.

    7 votes
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    1 comment  ·  Admin →
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  20. Add a button to take photo in Trade In items (and products, and repair tickets)

    Currently we have to take a photo, then upload or drag it into the item. If there was an option to take photo directly on the page it would save time.
    This is a feature in Lightspeed and we use it a lot as a quick way of taking photos of customer devices which are attached immediately to the ticket.

    0 votes
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