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302 results found

  1. Custom fields for Inventory items

    I have several different suppliers who use different codes - being able to add new fields to an item to store this info would be handy.

    I have my own SKU on all my items, so these need added.

    I also need this to add the storage location of parts and items.
    For example:
    In shop one the iPhone 6 wifi flex may be in cabinet 1, drawer 5, section 3 (so a custom field with 1.5.3 is required)
    In shop two that part might be in cabinet 2, drawer 19, section 4, so 2.19.4

    Another field for exclusions such…

    0 votes
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  2. Unlock API, automatic updates

    The unlocking module has potential, but it is not functional as it is now, it is very manual. The unlocking business changes daily, the code makers every day change the service they offer and change the prices.

    For this module to fulfill its function it must automatically load the list of services of the suppliers and the prices, when these make changes these changes are reflected in Reapirdesk, the APIs that they offer allows you to obtain this information.

    6 votes
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  3. Offers/ deals tap in the POS /Appointment wedget

    I always offer a $10 OFF with any repair on the accessories or screen protectors. and that always help my business to create more revenue.

    I wish that we have a html tap (that can be disabled) after the customer/ employee choose the repair in the POS/ Booking widget to include some offers like add screen protector or buy a cell phone case.

    This idea already implemented on the website below:
    https://www.imend.com/repairs/

    Regards

    1 vote
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  4. purchase order

    Bring back the automatic update prices from the latest purchase orders

    1 vote
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  5. Show counts in tickets tab and Unlocking tab

    1 vote
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  6. Being to create a ticket, that doesn't sent the notification, while the other ones do

    We need to create tickets for customers we can personally use. After that we want to create a different ticket for the customer that does sent the notification. But now it is just on or off. Hope you can make that work for us!

    1 vote
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    planned  ·  0 comments  ·  Admin →
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  7. Buy back widget

    I've got a proposed change that I think would be very useful.
    Wanted to see if others thought the same.

    When getting a price and you've gone through and chosen Mode>make>colour>GB you get the option to choose condition.
    At the moment we can show one price for each condition e.g. Like new $400, Used $300, Damaged $100.

    What I would find very useful is one extra step in which a customer can tick options of what problems the phone has.

    For example a damaged phone could be anywhere from a button working intermittently to Broken LCD, short battery life &…

    4 votes
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  8. Move "Leads" to the menu bar (pos,campainger,etc.) with a notification/highlight when new lead is generated

    move leads to the menu bar with a inbox feel to alert us to new leads!

    3 votes
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    planned  ·  1 comment  ·  Admin →
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  9. Update Public API article to list all default values for parameters for better documentation

    For example,
    Additional parameter (filters)
    1: pagesize: number of invoice per request (What's the default value?)
    2: page: for pagination like page 1,2 3 etc. default is page 0 (Good)
    3: status: search by status of the ticket (OK)

    There are more in here that don't have defaults. Thanks for your good work!

    1 vote
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  10. Bill to account for corporate customers

    I have several colleges and business that require that i bill their accounts payable department to get paid. wold be nice to if you could set up bill to accounts that you can apply payments to. i.e. business has a laptop repaired you can biil them and the invoice goes to their account so the parts are out of inventory. them payments can be applied to the bill to account

    1 vote
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  11. Add some functionality to the calender book in widget

    The calendar book in widget needs some updates, currently it does not store the customers address when they book, does not offer the ability to enter a mobile number which means the sms api will not send a message to the customer confirming their booking.

    my business is fully mobile so these features would make a huge difference for us

    1 vote
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  12. add an extra level of nesting

    We have more than 5 suppliers of LCD for each model of iphone.

    We could do with a "folder" as such so that when we select the "Part" we can take one from a specific manufacturer in the inventory. As LCD replacement is probably the most used repair, having 10 or more "LCD's" showing in the parts section is messy

    1 vote
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  13. enable A5 print option via google cloud print integration

    currently only prints in A4 which we do not use - too big and bulky - we find more customer keep receipt on A5 size

    3 votes
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  14. Add Discount to Customer

    It would be great to add an discount percentage to each customer
    because we got a lot company which work with us an they got always 15% or more discount
    so it would be usefull if we could add the option discount when we add or edit a customer

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  15. In Stock, Stock Warning, Re-Order Level?

    What do these fields mean?
    Does "In Stock" = physically on hand or on hand minus allocated to jobs?

    It would also help to have a field for inventory "in transit and/or on order"
    Does "Stock Warning" = minimum stock level/re-order point?
    Does "Re-order Level" = maximum stock level/order up to level?

    2 votes
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  16. Remove ReVamp items from automatically going into Low Stock Report

    My Low Stock Report now has 508 Items that are showing up instead of the 10-20 that I usually want to manage. I want to remove ReVamp from the system now since it's changed everything it seems. Can I do that?

    2 votes
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  17. intergrate with CloudCTI

    would be great if you could incorporate this as we get a lot of customer enquiries and this would help track them within RD and better service existing customers. ideally would like, when you get a call RD pops up with a message displaying current customer info or a new lead pop up if not in system.

    3 votes
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  18. Add Ability to Change email leads are sent to

    It would be great to be able to choose what email address leads are sent to rather than just to the admin email. This way we can choose to send them to a generic email that any of our team can respond to.

    0 votes
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  19. Emails received when putting a note on a ticket should show what ticket that note relates to

    When you add a note to a ticket under the email notification it will email that note to our designated email address.
    However the email will not show any information about the ticket and will only show the ticket number.
    Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

    At the moment the email comes as follows.

    "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

    2 votes
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  20. Last added Filter inside costumers

    We really need to filter the new costumers in order to know which are the ones we already sent reviews, so we need a ‘last added’ filter

    3 votes
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