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289 results found

  1. Add Discount to Customer

    It would be great to add an discount percentage to each customer
    because we got a lot company which work with us an they got always 15% or more discount
    so it would be usefull if we could add the option discount when we add or edit a customer

    0 votes
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  2. In Stock, Stock Warning, Re-Order Level?

    What do these fields mean?
    Does "In Stock" = physically on hand or on hand minus allocated to jobs?

    It would also help to have a field for inventory "in transit and/or on order"
    Does "Stock Warning" = minimum stock level/re-order point?
    Does "Re-order Level" = maximum stock level/order up to level?

    2 votes
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  3. intergrate with CloudCTI

    would be great if you could incorporate this as we get a lot of customer enquiries and this would help track them within RD and better service existing customers. ideally would like, when you get a call RD pops up with a message displaying current customer info or a new lead pop up if not in system.

    3 votes
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  4. Add Ability to Change email leads are sent to

    It would be great to be able to choose what email address leads are sent to rather than just to the admin email. This way we can choose to send them to a generic email that any of our team can respond to.

    0 votes
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  5. Emails received when putting a note on a ticket should show what ticket that note relates to

    When you add a note to a ticket under the email notification it will email that note to our designated email address.
    However the email will not show any information about the ticket and will only show the ticket number.
    Ideally if the email showed customer name, Device and task, potentially a manager could monitor all important notes on ongoing jobs just by reading the emails notifications.

    At the moment the email comes as follows.

    "Customers device found to have extensive water damage, we have been in contact with customer and are awaiting response on whether to proceed with water…

    2 votes
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    planned  ·  0 comments  ·  Admin →
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  6. Last added Filter inside costumers

    We really need to filter the new costumers in order to know which are the ones we already sent reviews, so we need a ‘last added’ filter

    3 votes
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  7. Right Upper Quadrant of POS Screen Prioritize by Velocity

    Rather than standard sequential ordering, it would be more efficient to list REPAIRS, ACCESSORIES . . . by highest order frequency to minimize use of SEARCH function.

    1 vote
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  8. Supplier Managements

    As there is a dedicated Inventory system, I would like to see more management features into this section.

    1. As we do have 30 days account with most of our major suppliers, we need to know where we are sitting on at any particular of time, like 30 days, 60 days or 120 days.

    2. We want to have a quick look at all PO and to see if they're Paid, Partial Paid or Unpaid, so we don't have to go into it and try Add Payment link to see if that PO is paid or not

    3. If we can have a…

    5 votes
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    planned  ·  4 comments  ·  Admin →
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  9. Inventory Item Usage Summary

    You can add in each inventory item, the usage of the item per week, per month, per custom data to date.

    Just for the logistics manager to see how many items are used during a period of time.
    so you can order from your supplier the right amount!

    2 votes
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  10. Track Screens to be Sent for Refurbishing

    We currently send away our damaged screens that are taken off clients phones away to be refurbished so we can then use them on new phones. It would be great to track the status for that screen. So can set the condition as being Good Quality, OK Quality etc. so we can keep track of how many we have in stock currently prior to sending them away. And even have a label that can be printed to put on the screen so they don't need to be tested later.

    2 votes
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    under review  ·  2 comments  ·  Admin →
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  11. Create a report for time spent on repairs

    This report would show the total time spent on repairs by utilising the time tracker on each ticket. Be able to sort by technician, date period, and maybe even manufacturer/device. So we can see the total time spent last week repairing iPhone 5 devices.

    Would be great to also be able to see the average time spent per device.

    5 votes
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  12. Remove Due date from Receipt and Invoice

    When a customer comes in the first thing they ask is "How Long"

    Because of this there is no need to print the date and time due on the ticket. When the customer calls in to COLLECT the phone they get the invoice so there is definately no need to print it there either.
    This means that you can use the "Description" box to highlight notes. Also when the customer brings the device back under warranty and has to produce the invoice, there is more detail showing without having to lookup the details

    1 vote
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  13. short daily sales report

    Just like cashing up a register. a short report showing sales for the day. Similar to current sales report but to fit on one page and show card and cash sales. also how much is gross and nett of tax For accounting purposes

    4 votes
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  14. copenhagen time

    there is error in copenhagen time zone. correct is GMT+1

    1 vote
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  15. Tickets list to be able to sort based on all columns

    In ticket list or any other list in the system, it should be able to sort the list based on any of the columns. like Device Name to group by all the iPhone 6 repairs for a day or customer name to be able to find a customer ticket by looking up his name even sort by Task will help a lot

    2 votes
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  16. infusionsoft

    Integration with Infusionsoft

    3 votes
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  17. Add custom questions to the walkin and repair booking widget

    Be able to add additional questions to the walkin and repair widget in the settings > setup.
    This would be used for either additional information about the customer or the device.

    2 votes
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  18. Text Message Broadcast Module

    It would be great to have some sort of module, where you can send out a broadcast message via SMS to select customers, selecting either individually or via a date rage (i.e: customers within the last week etc) This would maybe allow for a quiet day at the shop to send out simple offers to maybe generate leads, repairs, sales or just to remind older customers your still there as a little knock knock!

    Benefits to this mean you can offer discounts and incentives for the customer to come.

    7 votes
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  19. POS-add new Customer-if there is a Lead against customer-give option to convert it to ticket

    POS-
    add new Customer-
    if there is a Lead against customer-
    give option to convert it to ticket.
    at the moment if there already there is a lead for a customer in POS you need to add customer details again at it never hint you that the customer has lead in system!

    1 vote
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  20. Upload New Picture for Added Device on Sell My Device Widget

    Is there a way to upload a photo for devices added? Newer devices such as Note 5, 6s, S6, etc are not available for preselection.

    1 vote
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