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289 results found

  1. Lead capture form/to manage leads/embed to any website page/link it to campaigner

    Lead capture form which sent data goes to manage leads which we can embed to any website page and link it to campaigner for drip marketing

    2 votes
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  2. Combine buyback Devices data with "All Devices"

    I just started looking into trade in device widget.. and I basically have to set up every device again. Why not combine the two? Colors is already an option on https://app.repairdesk.co/index.php?r=devices/index listings. Along with the checkboxes for "on POS" and "show on widgets" you could add "show on buybacks" and then ask for size, condition, etc rather than having it in 2 different places.

    2 votes
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    0 comments  ·  Admin →
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  3. Change warranty details for a repair from inside the ticket

    Good day

    currently the warranty details can be entered during the creation of the ticket, and there is no way to change it after the ticket is created, sometimes when a repair comes in, it needs to be examined by the tech to determine its eligibility, it would be so much better to change the warranty inside the ticket or after the repair is completed, or even after invoice is created.

    14 votes
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    planned  ·  1 comment  ·  Admin →
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  4. More options for refound note

    The refound options are not enough.
    1. I suggest that it will be possible to create a refound note without necessarily going through an invoice.
    2. actualy, when you create a refound, you must pay the amount of the bill, but sometimes I do not refund the bill in totality.
    3. Today, the payment of a credit note can not be done in two different kind of payment. It would be necessary to be able to split the payment.

    7 votes
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  5. iPad Deposits

    Their should be a button on the iOS Tablet that can take a deposit for phone/tablet part that isn't in the inventory. Its a more complicated to first put the part in the inventory and then having to take the deposit for the part. This will help technicians that are mobile and that are using the iOS Tablet for tickets.

    1 vote
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    1 comment  ·  Admin →
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  6. Sales history of items on their page

    I’d like to be able to go to a particular item and see a detailed analysis of its history.
    All sales
    All tickets currently allocated
    All customers who have purchased it
    All replacements under warranty
    Overall cost of remaining stock
    Overall profit generated on the item
    Average cost of the item based on all the purchase order prices of stock which remains

    0 votes
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    1 comment  ·  Admin →
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  7. Asset Module Implementation

    I would like to see an asset manager module that allows for us to record serial number and imei numbers on devices. Within this module it would also be very useful to see a log of repairs by device so that we can track the repair history and ownership details by device. This is especially helpful when tracking warranty claims and device repair history.

    4 votes
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  8. iPad app - Barcode scanner

    (iPad Camera) for scanning and opening tickets. This would need to show the ticket status, outstanding balance, customer info, repair info and repair notes.

    2 votes
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  9. Testing for trade in:

    Devices must be tested before trade in. This section should allow you to intake a device and choose to take as a trade in or not after testing. You should be able to intake a few customer details (e.g. name, phone number) & the device details

    2 votes
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    under review  ·  1 comment  ·  Admin →
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  10. Integrate with Infinite Perhipherals' iOS hardware offerings for an all in one sales/technician solution

    I believe that integrating with the IPC mPOS or Linea Pro (barcode scanner/MSR cradles for Apple iPhone/iPod touch) or Infinea Tab (for iPad) would allow technicians to take payments in the field/on the shop floor, and allow easier scanning of labels on iOS apps.

    I believe it could be a big selling point for technicians like myself who want to be able to offer payment and technician facilities from one device per person. The cradles can be bought used fairly inexpensively, and the mPOS, or mPOS thin (for iPad POS app integration) could integrate with a payment processor or an…

    6 votes
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  11. Floor pricing or maximum Discount

    I would like to be able to set the maximum discount that can be given by my employees. Either per item or by item group. For example 25% on accessories, $10 on screens/parts. Currently if the employee has access to discount they can discount to zero.

    4 votes
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  12. Apply coupon at check out

    when running print and internet advertising it would be nice to utilize coupon codes to apply discount at the checkout screen. or to have standard coupon discounts already loaded in the system like " $10 Off Temp Glass" .

    5 votes
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    under review  ·  1 comment  ·  Admin →
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  13. Option to print parts used in repair ticket or invoice

    Option to show or hide parts used (show price may be optional too) when printing invoice or tickets with serial number for serialized parts.

    4 votes
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  14. Separate the inventory

    I suggest to sparate to accessories, mobile and parts each of them to saparet tab to be more clear for the users

    32 votes
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  15. Make payment selection Mandatory

    Currently when you go to the check out screen, the payment default is cash. My employees are forever just running the payment as cash when it should be credit because they forget to change it. I think there should be no default and the system should not do anything until you deliberately select your customers payment method.

    4 votes
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    planned  ·  0 comments  ·  Admin →
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  16. Add more custom options to Appointment Calendar Widget

    Have the ability to add more custom options to the Appointment Calendar Widget such as the customer being able to select an address from the pick up options for drop off points.

    8 votes
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  17. organisation of items

    Thought of something about RepairDesk. Apart from the other things I need in the software how about organisation of items. I.e. Able to put repairs in your own order of importance. Also put models in order of importance. There are lots of models of Samsung for instance but we would never see them. Would be nice to put the most regular models at the start

    11 votes
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  18. Customise Booking Widget

    Allow us to;

    1. Choose which fields and customer signature to include or exclude
    2. Choose which fields and customer signature are required
    3. Delete generic choices in "How did you hear about us field"
    4. Go straight to booking page and let user fill out Manufacturer and device fields

    Make the container box for the booking form dynamic. At present when new Terms and Conditions are added and are a bit longer than the generic ones there is a scroll bar.

    9 votes
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  19. Re Number Inventory

    AS a part is added to inventory it generates and item ID.

    I need to be able to change that ID No. This is so when I add parts I can put them within a range that I set for each device. It would also be nice if when I am editing inventory item it remembers the page I am on so I dont have to do a search every time

    4 votes
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  20. Able to delete walkins without creating a ticket

    Currently if a walkin is created by accident or a duplicate you have to create a ticket to delete it. It would be great if there was a delete button for the walkins next to the view button.

    7 votes
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