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Ben Chambers

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5 results found

  1. Step by step guide in checklist form on repair tickets

    31 votes
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    5 comments  ·  General  ·  Admin →
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  2. Ability to adjust the repair on a ticket after running pre checks

    2 votes
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    4 comments  ·  General  ·  Admin →
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    Ben Chambers commented  · 

    Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that seems unnecessary if only the fields can remain filled for the device when going back a step to add more problems.
    Sometimes we are just too busy to even mention other problems due to the process.

    Ben Chambers shared this idea  · 

  3. Add a battery health field to the trade in items for capacity and cycles

    10 votes
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    2 comments  ·  General  ·  Admin →
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    Ben Chambers supported this idea  · 

  4. Add An Option To Send SMS To Any Number

    19 votes
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    12 comments  ·  General  ·  Admin →
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    Ben Chambers supported this idea  · 

  5. IMEI double as link to repair history regardless of customer

    3 votes
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    0 comments  ·  General  ·  Admin →
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    Ben Chambers shared this idea  · 

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