create a random code ID such this G78-64S-TTS2 for customer online tracking
a customer can check the status of his repair, replay to a ticket, approve a repair etc.
if you guys would like to see this feature in action let me know, one of the best tools my company has implemented.
im on a trial version and this is one of the features that is keeping me from being with your software, i have it with my own ticket system and this works like magic.
Sounds like a great idea. We’ve started working on customer portal where customer can track repair status and approve work orders as well. I will keep you posted with the progress
morgan lee commented
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lets say i would like to tell the customer the following:
After diagnosing your device, the repair in a bit more complicated that it seems.
we need to perform a chip replacement that involves risks.
the chip replacement procedure costs 200$, we need your approval in order to proceed with the repair.
and then the customer responds :
you can proceed with the repair.
the customer and the tech person who is incharge of the ticket can communicate with messages and replies.
exactly like this thread.