General
138 results found
-
In trade in section it's has too many mandatory fields. Such as customer name and driving licence number and imei these should be optional
Trade in sections has too many mandatory fields please customer name driving licence number and imei number should be optional as we buy in bulk from a supplier and need section just showing what handsets we have in stock what networks and condition etc
1 vote -
Make Address a config option on checkin
One of our stores was using the address field to collect geographic info on the customers to better understand target markets. as well as to have a way to ship items not picked up back to the customer. We had this as a field on the customer checkin screen but it was removed. If your going to add new functionality then decide to remove it you need to make it an option for the shops that were using it.
1 voteHey Michael,
We have added address field trigger in Walk-In Widget. To enable please head to settings >> Walk – In Widget.
Usman
-
Make the repairs and accessories/parts clickable/editable under "manage inventory"
At the moment, we have to go to inventory-->manage inventory and then go to a repair, go to action and type update.
However it would be more comfortable, if you can click on the item id and then the software automatically opens the next screen, where you can edit the repair / accessories and part with only a few clicks.
1 voteWe have made item ID clickable on inventory, invoice, purchase order and RMA.
-
Let the cash register automatically close at midnight every day
Since the technician might forget to close the cash register when he leaves the store, it would be good, if the cash register automatically ends the shift every day at midnight!
1 voteOur updated cash register functionality allows you to set the “automatic” closing time of the cash registers.
Once you set it, the system automatically closes the register at the same time if you forget to close it.
You can also set a reminder notification to your employees before the closing of the shift.You can learn more about the updated functionality from the following knowledgebase article:-
If you have any questions/feedback, please feel free to send us an email at support@repairdesk.co
-
Have a new field , if you want to add a new customer
Since we have many companies, it would be good to have a new field, when you want to add a new organization with the name: Contact person. This contact person will not appear on the invoice and is only for internal use, so we know our contact person at this company. However, on the invoice, only the name of the company is allowed to stand, and not the name of the contact person.
It would be even better, if you have also an additional field for a phone number of this contact person and a email address of this contact…
1 voteWe have introduced the custom field options in the “manage customer’s” section.
You can now add new data fields for customer information. Enable, disable, or make the field mandatory as per your preferences.
You can add “Contact Person” as a custom field. You can also add additional fields for a phone/email of the contact person.Please check following knowledgebase article for your understanding:-
https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers
-
Add a notes section to invoice
When a customer brings in a device for a repair and a further fault is noticed. "ie replace screen on ipad" If the corners are bent the screen doesn't always fit tight. This needs to be stated on the customers invoice so that if they come back we don't have to go searching to see if any notes were added to the ticket
1 voteWe have added an option to enable “Invoice Notes”.
You can go to Store Settings > Module Configurations > POS > Enable option ‘Enable Invoice Note On Checkout’.Once you enable the option, it will allow you to enter “Invoice Notes” on the checkout screen. You can edit invoice notes anytime on “Edit Invoice” screen from “Manage Invoices” section.
-
Add quantity to inventory and Inventory Page Refresh
We need to be able to be able to do +3 on adding 3 items to inventory instead of changing the total inventory quantity. Example if 6 already in stock, i don't want the staff to have to change the quantity to 9. Reduces errors. Staff permissions should be able to add inventory quantity but not delete existing quantity.
Also, whenever an inventory item is updated, it refreshes back to page one. When editing multiple items, this takes too much time and too many clicks to get back to previous inventory page you were on. It should refresh back to…
1 voteRepairdesk has Introduced Inventory valuation methods through which you can control your inventory. you can also adjust stock without deleting existing on-hand inventory.
For further assistance, click on the link of Kb article.
https://help.repairdesk.co/knowledgebase/articles/1876828-how-do-i-adjust-inventory-through-inventory-adjust -
Partial Received Options for the Purchase Order
Often when you make a purchase Order, not all items are shipped from the supplier at the same time, but he splits the packages and some items are received quickly, while others take a while.
However, at the Purchase Order, there is not option to choose, which items are already received and which items you are still waiting for. You can only change the status to received, and then the systems thinks that all items are received.However, it would be nice if the admin/technician can choose, which items from the purchase order were really received and which are pending…
1 voteWe have released Goods received note functionality that will allow you to accept partial inventory against any purchase order.
You can create multiple Goods Received Note against each purchase order & for better inventory tracking you can also create serialized inventory so that the quantities can be tracked and their cost value can be allocated.
For More Info:
https://repairdesk.uservoice.com/knowledgebase/articles/1093384-how-to-receive-partial-stock-and-create-a-goods-re -
suggestion about receipt/print
i have checked system working excellent. most of thoughts for repair business has been covered. but while using system found some suggestion.
in setting/ admin panel there should be option where admin can enable disable option for receipt, invoice, mini invoice etc
further more. terminology should be like this
for Invoice. Invoice or mini invoice
for ticket.. Service Ticket or Mini Service Ticketas receipt word giving confusion is this receipt of ticket or receipt of invoice.
1 voteOur “Template Editor” feature allows you to edit template of “Receipt, Invoice, Mini Receipt and Label” using WYSIWYG Editor
You can go to Settings > Integrations > Template Editor > Edit Templete > Update the title of your choice > Save
-
1 vote
Hey Jeff,
We have introduced a feature that allow user to switch user profile with a 4 digit pin entry. (no username/password required)Check out the details from this link:
https://repairdesk.uservoice.com/knowledgebase/articles/906657-switch-user-profile-pin-login -
Need IMEI, Colour and Serial number Space on Accessories/New Phone items
Hi Team,
we have excellent platform for Accessories and Repairs.As we all know we all sell New Outright Handset,Battery and Refurbished phones etc.
While we are selling this product to customer if we have space to add imei number or serial number that will be good to print Invoice with more particular details.
As invoices needs with imei numbers for manufacturer warranty and our own warranty.
1 voteHey Raj,
We have introduced feature of serialized inventory that allow you add IMEI/Serials for new handsets, refurbished phones and parts. You can also add variant info like color, size, network & condition while generating the serials.
You can have clear tractability of inventory items from receiving from your vendor till sales to end customers.
You can check more details from the following link:-
https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory -
Please add the feature to Download
Be able to Download All Invoices in One csv file, and not only by page.
1 voteWe have increased the limit of invoices. You can view 500 invoices at one page and you can also download 500 invoices record in one CSV file
-
Remove pre-device conditions from customer invoice
Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.
1 voteWe’ve added a trigger under settings >> module configuration >> invoice that allow you to hide pre-device condition from an invoice.
-
Include part serial number in the parts inventory report detail for serialized parts
Include serial number in the parts inventory report for serialized parts
1 voteWe updated the “Inventory Summary” report that allows you to view serials of items straight from the report.
You can click on “View Serials” below the “On Hand” to view a list of serials exists against each item.You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1883950-inventory-summary-report
-
Mark repair as repaired & collected repair from the POS with payment optional
In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.
1 vote -
Color Settings Only Listed In BuyBack Settings? Link needs added under Module Configuration.
The only way to get to the color settings to set what a devices color is, is under the BuyBack Widget - Can we get this changed and a sub link added under the Module Configuration as well for easy access?
1 voteYou can find a link to manage colors under Store Settings > Module Configurations > Manage Device Colors
-
Create a breakdown report for multi-city tax dollars collected
I am a mobile repair service, and i do repairs in multiple areas that have different tax rates. i know i can set different tax rates up to correctly charge the customer, but i have to be able to run a report to show what taxes were collected for each city. For example..
East Baton Rouge Parish is..
5% State of Louisiana
5% East Baton Rouge Parish
Total of 10% split evenlyAscension Parish is
5% State of Louisiana
4.5% Ascension ParishSt. James Parish
5% State of Louisiana
3.5% St. James ParishMy accountant has to know how much…
1 voteWe have dedicated “Tax Report” that allows you to view the amount of taxes against all the tax classes which are incurred against the invoices.
You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1894018-tax-report -
Personalize the customer form
Is there a way to personalize the customer form to get more informations from the clients?
1 voteWe have given the option to add custom fields in the customer’s section that allows you to add additional data in the profile.
There are four types of custom fields you can create in RepairDesk against customers:
Textfield
Dropdown
Checkbox
CalendarYou can learn more about it from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1945435-custom-fields-against-customers
-
Add Phsycal Location field in recipts or ticket
The field Phsycak location don't exit to put in our tickets or recipts to see where is the device. Thanks
1 voteWe do have the option to add device location information on tickets with an option to update from listing, edit or view page. Checkout this screenshot: https://qsnapnet.com/snaps/ut5kj8v1cel
-
Make the option for lifetime warranty
I offer lifetime warranty on all repairs. I know I can put 100'yeaes but it's more professional to have it say lifetime warranty. Thanks!
1 voteHi, We have already added “Lifetime” warranty option. You can go to Store Settings > Module Configurations > Repairs > Set Default Warranty Period for repairs to “Lifetime”.
You can also set warranty duration to “Lifetime” for each individual repair service under “Manage Services” section.Regards,
Uzair from RepairDesk
- Don't see your idea?