General
138 results found
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Mark repair as repaired & collected repair from the POS with payment optional
In some situations when the repair is paid by third party and there are net terms agreements, our customer may collect the device before the repair is paid, so would be nice to mark the repair "repaired & collected" without paying the repair but collecting signature and recording date and time.
1 vote -
Include part serial number in the parts inventory report detail for serialized parts
Include serial number in the parts inventory report for serialized parts
1 voteWe updated the “Inventory Summary” report that allows you to view serials of items straight from the report.
You can click on “View Serials” below the “On Hand” to view a list of serials exists against each item.You can check following knowledgebase article for your understanding:-
https://repairdesk.uservoice.com/knowledgebase/articles/1883950-inventory-summary-report
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Add the option to chose device model number in POS
Right now the current flow to pick a device and repair needed is,
Manufacturer>Devices>Problems >Parts>Detail
However there can be several different versions of the same device, this can quickly clutter the POS when trying to find a model after selecting a manufacturer. You should add the ability to pick a model after picking the device. Ending up with this flow
Manufacturer>Devices>Models>Problems >Parts>Detail
7 votesFor businesses that does computer repair its practically impossible to add device model which is why we’ve released an option for custom fields that that lets you create a text field for device model, color, special order notes, priority
or anything else that’s important to your workflow.This lets techs have clarity on work happening across the store.
Watch this video here:
https://www.youtube.com/watch?v=vSThWfVctlo -
gift certificate\ store credit option
Option to add in a gift certificate, sell them in the POS and print two receipts one showing the purchase and one to act as a gift certificate. when a customer purchases a gift certificate it creates a record of the sale with the dollar amount available. later the customer can use the gift certificate as a form of payment you would enter the code off the printed gift certificate and it would deduct the sale off the balance recorded with that code.
The same system could then be used for in store credits from returns.
21 votesRepairDesk has introduced loyalty and store credits module in “Enterprise version”.
Store credits module will allow you to offer in-store credit to your customers instead of cash for trade-ins and refunds. This feature keeps a record of how much a customer has in-store credits, and allows them to use it to pay for repairs or purchases.With “Gift cards” module, you can sell gift cards to customers, so that they may be able to pay for a repair using the card instead of cash. This feature is designed to create gift cards directly from the POS that your customers can then redeem in the future.
You can learn more about the “Store Credits” module from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1937059-how-to-use-store-credits-in-repairdeskAlso, you can learn more from this video:-
https://youtu.be/OMlWGA6tb58You can learn more about the “Gift Cards” module from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1937014-how-to-use-gift-cards-in-repairdeskAlso, you can learn more from…
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Option to use UPC as Barcode
Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.
8 votesHey Christopher, We have added a trigger under Store Settings > Module Configuration > Inventory > Create Barcode on the basis of UPC code.
Once you enable the trigger, system generates barcode on the basis of UPC code rather than SKU.
Once barcode is generated on the basis of UPC code, you can print and also scan it. -
Alternative UPC
Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.
We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.
2 votesWe added “Multiple Supplier/Vendo SKU’s” functionality in RepairDesk that you can use to enter multiple UPC code against each item (if there are different vendors).
You can find more information to use the functionality from following knowledgebase article:-
https://repairdesk.uservoice.com/knowledgebase/articles/1190947-how-to-add-multiple-sku-s
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use existing customer details
When adding a new customer, if the customer shows as already existing have the option to select "Use Existing Details"
This will save having to go out and search5 votesHey Ian, We have made this feature live. It allows you to select existing customer record in case their email or mobile number already exist in RepairDesk database.
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Link Trade-ins with customers
At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.
7 votesWe have made this improvement LIVE. You can now view a trade-in history tab against each customer’s record.
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Make Products that can be tied together
Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?
6 votesRepairDesk has announced an amazing feature “Inventory Bundle” to allow you to upsell and cross-sell items at your repair store.
Using the feature, you can group two or more repair services together and make a service bundle, or pair multiple inventory items (accessories and repair parts) in a product bundle, or even better, do a mix-and-match with the option of creating a product/service bundle.
The module is available in the “Enterprise Version” of RepairDesk.
You can learn more about from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles
If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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Add Discount to Customer (Wholesale Pricing For B2B Customers)
It would be great to add an discount percentage to each customer
because we got a lot company which work with us an they got always 15% or more discount
so it would be usefull if we could add the option discount when we add or edit a customer0 votesAbility to specify tiered pricing for retail & wholesale customers within same product along with third party billing is available now.
Checkout this knowledge base article for step-by-step installation: https://repairdesk.uservoice.com/knowledgebase/articles/1109776-how-to-create-customer-groups-and-enable-third-par
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Remove pre-device conditions from customer invoice
Please add a toggle feature that allows you to remove the pre-device conditions from the customer invoice.
1 voteWe’ve added a trigger under settings >> module configuration >> invoice that allow you to hide pre-device condition from an invoice.
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Searching Item Id takes way too long in Trade-in inventory
Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.
7 votesWe have added item ID field under trade in / accessories which will only search for the item no.
Kindly test it on your end and provide feedback.
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Enable Printnode to work with Trade-ins
Add Printnode functionality to 'Manage Inventory / Trade-ins' and to give users the option to automatically print mini receipt, a4 invoice and inventory label. We currently have to manually print inventory labels, mini receipt for our customer and A4 invoice for our record each and every-time we process a trade-in. This is very time consuming.
13 votesThe repair techs can now use PrintNode to print invoices, receipts, tickets along with trade-ins and inventory labels. The task can be completed in less than 5 seconds and everything is SSL/ TSL encrypted.
Please check the following article to integrate PrintNode with RepairDesk:-
https://repairdesk.uservoice.com/knowledgebase/articles/1077811-how-can-i-use-printnode -
Syncing the calendar with outlook calendar and Google calendar
I suggest to sync the calendar to outlook and Google calendar to be linked with calendar app on the smartphone of the employees.
3 votesWe have added Google Calendar Integration with RepairDesk. It allows employers or field technician to integrate their RepairDesk account with Google Calendar. As soon a repair ticket is updated its status is automatically updated on Google Calendar. It also allows employees to view scheduled tasks and repair jobs assigned to them using Google Calendar website or mobile app
You can connect this integration from the following link:-
https://app.repairdesk.co/index.php?r=user/googlesetting -
Remove Notifications when they have been taken care of.
When a ticket is past due and we take care of it, the notification is still there.
15 votesWe also have an option to hide repair tickets that’ve been marked as repaired. To enable this option please head to settings >> module configuration >> tickets
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be able to edit your clock in/clock out
you should be able to edit your time clock in or out with admin approval. for example say i got to work at 11 but for some reason i did not get a chance to clock in when I got there and forgot all day till it was time to clock out. i think you should be able to back date the time in or out but it would be in Red or yellow untill it was appproved by admin. then it would turn Green. or stay red when admin doesnt approve it. all the other times that are normal…
5 votesThere is permission under Store Settings > Employees > Manage Roles Permission > Select Role > Clock In/Out > Update Clock In / Out
Once you assign permission to a specific role, the user of that specific role will be able to update the clock in/out record.
Admin can also add a new clock in/out record anytime from the timesheet report. -
Enable conversion tracking with booking widget
We use facebook ads and google adwords to drive traffic to our website. Currently it's difficult to see the conversions we are getting with this traffic for these ads. It would be great to be able to add conversion code to the confirmation page.
7 votes -
10 votes
We added functionality to create "Refurb ticket’ from a trade-in device and associated part cost becomes the “Refurb cost” automatically when device is marked with status repaired/completed.
Moreover, refurb cost is added in your “Total Cost” when you sell the trade-in device.You can check section “G – Pending for Refurbishment and Refurb Ticket” from following knowledgebase article for your understanding:-
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20 votes
Thanks for sharing your feedback Jeff and we have added requested feature that allows you to make it compulsory for your staff to enter customer details.
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Please add the feature to Download
Be able to Download All Invoices in One csv file, and not only by page.
1 voteWe have increased the limit of invoices. You can view 500 invoices at one page and you can also download 500 invoices record in one CSV file
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