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  1. Add support for Clover Flex POS

    The merchant costs of Clover is very good and simple. It would be nice to integrate this, so that the cost of the repair desk is offset in the merchant savings alone. For example a $20,000 month saving 1% would be $200 which could be used towards other systems.

    6 votes
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  2. Easier way to switch between user in locations with only one computer

    Give RD the ability to "time out" or the ability to log out when it has not been used for a certain amount of time. This will be helpful in locations with more than one employee but only one computer. This will greatly reduce employees "accidently" forgetting to hit switch user when completing a sale or repair ticket

    1 vote
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  3. Add Multiple Searchable Part Number to inventory items.

    Many manufacterers have their own part numbers, and often times they will update part numbers if a newer version of the same part changes. Often times this results in us accidentally adding the same part to our inventory under a different part number. OR we may not realize a part is in stock because it is under a different part number in our system.

    FOR EXAMPLE

    Dell has over 8 P/N for the same 45W Charger such as JHJX0 312-1307 3RG0T PA-1450-66D1 LA45NM121 JT9DM FA45NE1-00 LA45NM131 450-18463 PM-1M10 RFRWK 44PV8 0285k HA45NM140 00285k 70vtc 070vtc kxttw 0kxttw ytfjc 0ytfjc

    These…

    19 votes
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  4. Variable Price for products and services

    It would be very helpful if there is a variable price for products and services instead of all fixed prices.

    Also, there is a bug. When I try to change the price of the product or service on POS it changes the price and then when I click checkout it changes the price back to the old price. It is very annoying.

    3 votes
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  5. Browser Tab Titles

    OK, so this is my first suggestion and I will admit it is a pretty minor one. With that said, I think attention to detail and the little things make a big difference in overall user experience.

    Over the course of a day, it is not uncommon for me to have several different browser tabs open. Ticket List, POS, Inventory List, various tickets, etc.

    Unfortunately, the syntax for the Browser Tab Titles is inconsistent making it difficult to distinguish between tabs. Some titles are fine using the following structure:

    [Business Name] - [Page Title]
    ex. YZF Tech Repairs - POS

    2 votes
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  6. Automatically delete Part when erasing repair

    When we erase or change a repair service the parts used for the preview service are still there, generating a wrong margin and a stock mistake.

    3 votes
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  7. Being able to send estimates via SMS

    it would be nice to send estimates via SMS in case the customer doesn't have or provide a valid email address.

    7 votes
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  8. Edit Expenses!

    Ok so I love being able to track expenses but we need to be able to have the option to edit an expense after it is “posted”! I have had a few now that get changed or a mistake has been mad but the expense has already been posted. Frustrating you can not edit!

    6 votes
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  9. battery replacement recommendation

    a way to notify customers it is time to replace their battery

    0 votes
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  10. Popup notification when trade in phone was sold to remind updating the ads if posted online

    Remind us if ever we have updated the ads to remove from online selling platform such as ebay, square, shopify, craiglist, kijiji if we need to delete it once it get sold in store.

    5 votes
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  11. Auto generate invoice once ticket is marked as Repaired

    Auto generate invoice once ticket is marked as Repaired, to help keep track of all money owed on completed jobs

    0 votes
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  12. Spread Freight/Fees on item cost on a PO/GRN

    In Canada (and I'm sure other countries as well), it is very important to account for freight, exchange, duties, and other fees when receiving a shipment. If I make an order from the USA and the total of the goods cost $300USD + shipping for 10 items, in reality it ends up being about $485 CAD landed. If I receive the items in my system at a cost of $30, it's not a true representation of their landed cost.

    In other systems, you can enter the freight/exchange in a field, and the system will automatically split that and add it…

    4 votes
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  13. Able to see leads on the mobile app

    I would like to see the app improved more. Specifically by adding the feature of leads or estimates into the mobile app. Being a mobile guy on the move and not having a laptop with me during that time. I would like to be able to make better time by doing it on the app or ipad instead of logging in onto the desktop. Then being able to convert it to a ticket all within the mobile app.

    1 vote
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  14. Add alternate customer phone# to Ticket Label

    Often we have a customer who dropped off a phone that needs to be called and updated on a different number than the one we are working on. The ticket label editor does not currently allow an alternate phone number to be added to the ticket label. Consequently we are using the diagnostic notes section to serve this purpose but in our workflow and customer intake we would much prefer to get this info in the customer details and not on the diagnostic section of the repair.

    3 votes
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  15. Trade-In Module Update

    Under the trade-in module the retail price and cost price should be on the same tab as the product info. It is inconvenient, easy to miss and to me it seems unnecessary. All of the relevant information should be on one tab. Also it's annoying that the item name basically repeats itself because when you add the manufacturer and device name they are usually the same as what you would name the item. This is what my item name looks like for example "Apple iPhone 6s Plus, 16GB Rose Gold (Cracked Glass) iPhone 6s Plus". Unfortunately I am required to…

    1 vote
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  16. Add responses to SMS and emails to the Notification icon

    Would be great to receive notification of reply's to SMS messages and emails through the notification area.

    1 vote
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  17. Open Cash Drawer Button

    The cash drawer is connected to the receipt printer. In other POS you can trigger a small printout to trigger a till open. As it stands we need to print a full receipt to open it. It needs to be opened more often for change, etc.

    The button could be added to the POS page or run with a keyboard shortcut.

    18 votes
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  18. PENNY ROUNDING

    The ability for the POS to round the change due to the nearest penny.

    Since Canada, New Zealand, Australia, Netherlands, Finland, Sweden, etc. no longer uses pennies.

    Example - The change due of 14.68$ would be rounded up to 14.70$. And 14.66$ would be rounded down to 14.65$.

    IMPORTANT for accounting : On the end of the day report, a section with ROUNDING ADJUSTMENTS should indicate the amount of loss or gained from this.

    Here's a link that would further explain: https://www.mint.ca/store/mint/about-the-mint/phasing-out-the-penny-6900002

    13 votes
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  19. Repair Shop Live Chat

    Hello,

    I would like to introduce an idea. A Live chat that can be accessed through multiple repair locations or with in the staff in one location. So that staff can communicate with other staff or if one has a question about a repair it can be asked. or other day to day work with out having to go from one side of the store to the other.

    12 votes
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  20. Simple "Contact Us" Lead Form Website Widget

    I would like it if I can have a simple contact form that can be intergrated into my website where you can just get their main contact information.

    Name:
    Phone Number:
    Email:
    Phone Issue: (Dropdown)
    Phone Model:

    Just enough where the client can fill it out quick and submit instead of having to fill out a long form.

    3 votes
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