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289 results found

  1. Display IMEI and Serial Numbers in itemised report for repairs

    Display IMEI and Serial Numbers in itemised report for repairs, We have made IEMI and Serial number mandatory for all repairs but we can't see it in Itemised report if staff are doing the right thing rather than just typing zeros.

    6 votes
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  2. Mandatory breaks

    Actually a whole scheduling system for staff would be great.
    One place to see this week and next week (or couple of weeks) schedule, request off, can’t clock in if not scheduled, etc.

    3 votes
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  3. Add profit margin to invoices

    Add the ability to internally see profit margins on invoices similar to tickets

    1 vote
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  4. Tyro Surcharge on credit card should added in RD Invoice

    If you are using Tyro and charging credit card surcharge to customer this is good option for you.
    We need Surcharge should come up in when customer pay via credit card on paid invoice. So Total payment Receipt and Invoice match.
    We charge 1 % to all transactions and saving approx. $600 on every terminal every month.

    4 votes
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  5. Add the search option for phone numbers on the call logs?

    In PhonePro, It will be good to add the search option

    1 vote
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  6. Allowing customer the option to decline estimates

    Our estimates are not always approved. It would be nice to have an option for our customers to decline the estimates themselves, rather than having to email us directly and have us go in and cancel the estimate manually.

    2 votes
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  7. Add customs fields in ticket notes

    It would be amazing to have custom fields in ticket notes, in the Diagnostic and Technical Repair notes so we can enter values when we do assessments.

    4 votes
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  8. Global Accounting VAT Scheme for Used Goods

    Global Accounting is a tax scheme that reduces administration and also reduced VAT payable.
    It works in a similar way to VAT Margin but rather than working out the VAT on each individual item we just work out the difference in Purchases and Sales in the VAT period and pay VAT on that - NOT including the cost of parts used for repair.

    To implement Global Accounting would be a simple report and would make the VAT return so much easier and less time consuming.

    Example: 01/01/2022 to 31/03/2022
    Purchases = £10,000 of Trade In devices
    Sales = £17,500 of…

    1 vote
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  9. Deposits / layaway for trade in items - properly

    There doesn't seem to be a proper way to have an item reserved and paid off by customers over a period of time.

    Currently it creates an invoice as overdue and payments can be added - but this isn't the proper way to do it as it is reported as a SALE on that date attracting the tax - instead of it creating an invoice on the date of collection when it is fully paid - the actual sale date and tax point.

    It should be able to have an item reserved and print off a label with the details…

    4 votes
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  10. Correct Marginal VAT scheme for UK Customers

    We sell a lot of mobile device stock in our shop on the Marginal VAT scheme however it isn’t correct. When a device is on marginal VAT and we put the sale through, the invoice shows the breakdown of marginal vat which shouldn’t happen. The customer cannot claim back the vat on this scheme and it shouldn’t be shown to the customer.

    It also calculates it wrong (see link below).

    And it would be really good if the marginal products synced with quickbooks

    See: https://www.gov.uk/vat-margin-schemes

    Thank you :)

    1 vote
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  11. Show if an item is synced to WooCommerce on the Manage Inventory list

    Currently we have to go into each item and trade in item to see if it has been synced with WooCommerce.

    I'd like to be able to see at a glance if items have been synced - a simple yes or no on a new column on the manage inventory pages would do.

    1 vote
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  12. Enable promo pricing on serialized devices.

    At checkout currently individual price applies vs promo price. When running monthly specials we have to adjust price in POS vs serialized items recognizing the promo price.

    1 vote
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  13. Notification for past repairs on IMEI/Serial

    A notification similar to the one you get when you insert a phone number that already exists in customer database, but for IMEI/Serial number so that you know that the device has been repaired before in a glance. Different persons may bring in the same device say husband/wife/children or someone that bought the device used.

    4 votes
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  14. I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    I WANT TO ADD COLUMN IN CSV FILE HOW YOU HEAR ABOUT US IN ITEMWISE SALES REPORT

    1 vote
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  15. Require Clock in to begin working with repairdesk for the day

    Create an option that requires employees clock in before any thing can be performed in RepairDesk

    4 votes
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  16. Allow multiple product images / have a button to take photo / have default images

    It would be useful to be able to add multiple photos for Trade In items to show the condition of the devices. This would be great for syncing to woo commerce.

    Expanding on this idea, the ability to TAKE photo from the product page (by webcam or iPad) and add at the same time, rather than having to take a photo, upload it to the computer, then upload it to the product page.

    The option to have a default image based on the Make/Model/Colour would be useful too so the woo commerce sync to the website keep it looking professional…

    2 votes
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  17. Add date on Inventory Item Labels

    I need to add the date to Inventory Item Labels but there is no tag for that. It is very helpful to quickly figure out when an item was received, to know if it is covered under warranty and even to know who I bought from based on the date when I buy the same item from different suppliers.

    1 vote
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  18. Want to see summary daily email.. like i had before in other system i used. How many new jobs came in..how many jobs picked up. Sales...Card

    Want to see it daily once register is closed at days end. Summary email
    Dropped off
    Picked up
    Sales..cash..credit.

    1 vote
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  19. Customer Facing Display + Self-checkin

    Ability to collect customer signatures and self-check-in without having to manually switch between different tabs.

    2 votes
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  20. Add business name to ticket fields

    Instead of a custom field, add business name to main customer entry fields. It does not make sense to have it on an extra custom field. Most shops have business and enterprise clients.

    9 votes
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