We are struggling with the limitation of not being able to input a quantity either for the number of identical devices a customer is leaving in, or for the parts that are being used to repair a particular device.
Most of our repairs need more than one of the same part and it is very tedious to have to add the same part six times for example.
If this is not possible, even a duplicate the previous item button would be useful in both ticket creation and when adding repair parts to a ticket.