General
289 results found
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Reminders in Repairdesk
It will be very important if the RD handles reminders, set important details about the reminder, including which customer (optional), which tech should follow up, and when the reminder will pop up on the screen (it's due date).
18 votes -
Create a repair cost calculator with repairdesk software, ie...a macbook screen replacement
Create a repair cost calculator with an adjustable percentage to aid in valuing a repair cost
3 votes -
Is iT possible to ADD a mark when you sent people the e-invoice? So that at invoice you see ho you already sent invoice to
Is iT possible to ADD a mark (checkbox) when you sent people the e-invoice? So that at invoice you see who you already sent invoice to
12 votes -
Add search by partial matching
When searching for items / customers / anything.
If the search engine was able to search parts of words from any part of the item, customer name etc.
For example:
iPhone 5 Display - Black - OEM
- Currently I have to type part of the full phrase exactly as it is, from the start, to find it.
On my old system I could type a few letters of key words:
- iPh 5 oem bla
- OR: OEM Iphone (to find all iPhone OEM screens)The makes it much easier for techs to find what they need rather than…
12 votes -
Translate calendar days and months
It should be very comfortable to have a way to translate calendar (days and months) in our native language.
In that way, when you set due to date for a ticket, the customer could be directly understand the information.1 vote -
Allow Purchase Orders to show in Transaction Log
Purchase orders that are paid could be shown in the transaction log,in order to have a more accurate feel of the transactions made.
16 votes -
Customized Reporting
I would like the ability to create custom reports.
7 votes -
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders
Hi guys any way to integrate shipping labels on here? Would be great to be able to print off labels for Mail-In Orders for returning repaired devices
6 votes -
Statement of Account for Customers
Kindly consider incorporating this common accounting report.
A statement of account is a detailed report of the contents of a customer's account. It is sent mainly to corporate clients (periodically), showing billings to and payments from the customer during a specific time period, resulting in an ending balance.
The following items are included in the statement for a specific period;
- Invoices issued
- Credit notes raised
- Payments received
- Withholding (WHT) tax deducted
14 votes -
Need to be able to track billpayment and new activations.
If the customer comes back next month I can see what he pay before and what carrier is currently using.
2 votes -
technical database
the ability to create a technical database for the device at the time of creation, let us say that i create a new maker/device
Apple/Iphone6, i want to add a picture of the device, a link to its service manual, to the schematics....so on. that can be used with the repair order by technician.1 vote -
you may add some kind of a short survey to check customer satisfaction of your service/ products.
survey
1 vote -
you can add a complaint management system to handle customers complains through different channels (Face to Face, Phone, Email, Website), i
complaint management
1 vote -
Display descriptions of Repairs in POS screen
I think the descriptions of the Repair should be displayed at the POS screen so the person to make the booking will understand the issues and thus the cost to explain to customer.
At the moment the description of the repair will show on the invoice which is not useful to my opinion. The decsriptions for the repair should be a short explaination about the repair so it can be read by the staff who may not be the technician.4 votes -
Option of receiving leads from email
We could have the option of receiving leads from an email to an email address that we use for these purposes, then this lead arrives at the lead module and we can convert it into a ticket or estimate, in the same way to block the entry of certain emails and mark it as spam. In this way we can receive work orders in a simple way without the need for a wiget or very elaborate form which saves development time for both you and us.
1 vote -
Automatically Calculate Markup Price
When we enter the cost and the retail price the system gives us a percentage markup, imagine that we can place a markup and based on the cost the system system calculates a price that maintains our % desired margin. We all know how variant the market is today buying prices vary like crazy, and each time we have to be checking if we are working with the correct prices and manually change them. Then the flow would be like this: In each item or service we mark a desired markup or % of desired margin, when we get an…
5 votes -
create a random code ID such this G78-64S-TTS2 for customer online tracking
a customer can check the status of his repair, replay to a ticket, approve a repair etc.
if you guys would like to see this feature in action let me know, one of the best tools my company has implemented.
im on a trial version and this is one of the features that is keeping me from being with your software, i have it with my own ticket system and this works like magic.
12 votesSounds like a great idea. We’ve started working on customer portal where customer can track repair status and approve work orders as well. I will keep you posted with the progress
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Two way google calendar Sync
It is important to be able to have in real time the availability of each technician, at the same time see if there is any way that when the repair is completed, an update is made in the calendar leaving that time available, many cases that the repairs end before promised time and google that time is not available.
1 vote -
Easier navigation through system
On each page there should be back and forward arrows through items, customers, invoices, etc.
If I have to make changes to each item (or just view a list of items/invoices/customers), I currently have to open the item, make the change, save it, go back and find the next item, repeat.
If there were previous and next arrows between the chosen products/invoices/customers etc it would simplify things.There should be links to the item page from invoices, tickets and repair bundles.
- So if I notice an error (price, spelling etc) I can simply click on the item to open…2 votes -
Add a template tag for non mobile number
We need there to be a template tag for the customers second phone number (non mobile) on file to print out on ticket labels. This way we can keep customers actual phone number on file to text and the call back number in the second slot.
1 vote
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