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  1. Add An Option To Send SMS To Any Number

    Many times missed calls can end up lost in the shuffle. You can currently send SMS in the PhonePro contact card, but once you have lost that contact card, you no longer can access that number directly to send a SMS to. You can view the call record in the full Call Log under PhonePro, but the option to send an SMS to that number isn't there. As of right now, the ability to send a text to an unknown number is limited to creating a "dummy" profile to do so, which is inefficient. We should be able to text…

    22 votes
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  2. Auto Complete Address Field

    Software we used in the past did this. RD, please incorporate an auto complete for the customer address field. As we begin to type in the street number and street name have it automatically pull a relevant list of addresses and end up displaying the address we're inputting to we can select it. This will save techs time and will be MUCH more accurate.

    11 votes
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    1 comment  ·  Admin →
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  3. From Repairs to inventory item

    There needs to be a way to convert a repair ticket that was never picked up to an inventory item to resell, so there are clear records of the phones status history.

    24 votes
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  4. Make a separate print option for deposit receipt on the printnode integration

    Make it so you can change what printer a deposit receipt will go to automatically when created

    1 vote
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  5. Ability to adjust the repair on a ticket after running pre checks

    Many times we are doing post checks and notice a charge port issue, battery, camera and so on. If we go back a step to add another service, the customer will have to wait even longer because we have to restart the whole process. Sometimes by now we have all the fields filed and we just have to explain to the customer. “We can’t adjust this for you now but go ahead and sign anyway, I’ll go back into the ticket and add these other items you agreed to after we make the ticket”. Now it’s a whole process that…

    2 votes
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  6. Allow custom sorting of POS Items

    Allow parts in POS to be customised so we can put top sellers at the top and not have to search for them (allow sorting).

    7 votes
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  7. Make quick changes to a repair item before creating a ticket.

    It would be nice to have the ability to edit repair items when checking in a device on POS before creating the ticket. Ex: Change/add password, add a deposit, change/add to diagnostic notes.

    4 votes
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  8. Kanban display for ticket management

    Provide an option to display current tickets in a kanban format (something that has been proven to increase efficiency) , visually pleasing and convenient. Lots of colour would be good on the kanban board.

    Kanban is life.

    3 votes
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  9. Add a way to scan through a received box of goods and add them to inventory

    I'm looking for a way to get in a box of goods from a vendor and just go through the items scanning or keying in barcodes that are already in my system to add them automatically to a one big bulk "add to inventory" instead of now where I scan an item, count how many I have, add the item, move to the next one, discover I missed one of the previous item, go back, recount, etc. If this functionality already exists, I haven't been able to find it

    1 vote
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  10. Replace device throughout RepairDesk

    We somewhat often bump into staff by fault add devices to RepairDesk that already exist. Like when they add a part through Marketplace or make a mistake like "Samsung Galaxy Note 20" instead of "Samsung Galaxy Note20". As there are no easy way to spot those errors, both parts, services and tickets can be added to 2 device that are the same.. Would be really nice to be able to replace a device with other device system wide.. I know it's risky to add this feature.. But I usually use a TON of time fixing that kind of errors.. And…

    1 vote
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    1 comment  ·  RD Connect  ·  Admin →
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  11. Add more features to customer facing display

    Allow customers to input their devices pins/passwords as they check in, also allow the customer to add on cases/screen protectors, other accessories, etc. at the end of checking out on the display. Also being able to add custom fields to the display check in would be amazing!

    3 votes
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  12. Linking Ticket/Estimate and adding Activity Reminders to Google Calendar Appointment

    It would be great if when you add an Activity Reminder on the system such as in the Estimates module that it added it to your google calendar just like the tickets.

    Also if a link could be added to the google calendar appointments to get back to the ticket or estimate easily.

    1 vote
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  13. Make it so you can mark a special parts order as received on the ticket, or even a clickable link on the ticket

    Make it so you can mark a special parts order as received on the edit ticket screen.

    3 votes
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  14. Customize what is on a deposit on the POS

    It would help a lot of you could add inventory items to a ticket without having them become part of the deposit invoice.

    Our shop has a flat rate deposit on check in and would like to be able to add other line items (EX our Expedite item) without them becoming a part of the deposit charge.

    I'm not totally sure how this would work but my best guess would be something with check boxes next to an item to add it to a deposit. It also might be nice to make inventory items require a deposit on check in.

    3 votes
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  15. square register

    Would like to see RepairDesk integrate with Square Register. Hopefully sometime soon

    2 votes
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  16. Additional Estimate Status

    It would be useful to have additional estimate status options, at least “Declined” to indicate it has been reviewed by the customer but not approved.

    1 vote
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  17. Allow multi-store transfers between more that one store

    Currently RD only allow us to transfer a ticket between two stores.

    If a receiving store needs to transfer it to a third store for specialist work or to be collected at another location we have to transfer it back to original store and transfer it again.

    Ideally we should be able to move the ticket direct to the new store. Sometimes it may even be a transit stop. We may have it temporarily at a third store awaiting transfer back to the original store but there is no way to log its location other than a note.

    16 votes
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  18. Estimates - Cancelling and Filters

    Estimates - ability to cancel, add more filters e.g. Customer Organisation and add the Created By column in the table.

    There's currently no way to cancel an estimate.

    I also cannot filter the estimates on specific information like the repairs or invoices modules. It would be great if we could filter on the Customer Organisation, the Created By field or Device etc.

    Please add the Created By field into the table so we can see who created the estimates quickly.

    12 votes
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  19. Add a battery health field to the trade in items for capacity and cycles

    Currently I have to put a note of the battery health in the description. I think it would be better to have a dedicated field for this the same as Colour / capacity etc.

    11 votes
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  20. 1 vote
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