General
138 results found
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2 votes
Hi Jeff,
You can use “Pre / Post Device Condiion” functionality to record diagnostic info of the device. You can also add comments section on tickets to enter all the details.
Check out the details of “Pre / Post Device Condiion” functionality from this link:-https://repairdesk.uservoice.com/knowledgebase/articles/921312-how-to-add-pre-post-device-condition
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Create a way to easily make a ticket for a device you don't keep in stock and have to order the part
2 votesWe added special part order feature in RepairDesk. You can create a ticket and you can order a part that is out of stock from the ticket section with ease. Please have a look at the following article to find more details:-
https://repairdesk.uservoice.com/knowledgebase/articles/952783-how-can-i-create-a-special-parts-order-for-an-out -
Alternative UPC
Currently we can only utilize one UPC/bar-code per item. It is not uncommon for an item to have multiple UPC versions if there is an updated model or if two different vendors make the same part.
We should be able to add multiple UPCs to one item for easier scanning without creating duplicate parts and making inventory a disaster.
2 votesWe added “Multiple Supplier/Vendo SKU’s” functionality in RepairDesk that you can use to enter multiple UPC code against each item (if there are different vendors).
You can find more information to use the functionality from following knowledgebase article:-
https://repairdesk.uservoice.com/knowledgebase/articles/1190947-how-to-add-multiple-sku-s
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Change date on expenses
I'd like to be able to backdate expenses since I usually only have time to enter items at the end of the week. Right now it automatically posts to the current date. Thanks
2 votesWe have introduced an option to change the date of expense if you log it without the shift.
You can change the date before you post it. -
Repair Booking Widget
Users can embed javascript code on their website that will then allow customers to book repair by selecting their
1- device manufacturer,
2- device model,
3- device problem,
4- basic customer informationCustomers can use an iPad, computer or a mobile & based on the selected options they will be given a repair quote
They can book by filling up an inquiry form which will generate a lead in RepairDesk software.
The technician would then open the lead & convert it into a customer & ticket.
1 vote -
Add Part or Labour From POS
While booking a repair job on POS there should be an option that allows you to select which part you will be using for this repair.
If there are no part left in stock and the customer will have to wait it will display item estimated restock date which is also linked to item purchase order.
Demo: https://goo.gl/RcF5MG
1 vote -
a "Search" function on top of the first page
It would be great to have a search box setup on the top of the first page, searches "ticket no.""Customer Name""IMEI"..etc.
This way we can find what's in the system when a customer claims a warranty repair.I have to go to the ticket page to search at the moment, it works but slow, it always take 5-10 secs to load the ticket page because this program is cloud based and depends on the internet speed.
1 voteHey Jack. We have added quick search that enables you to find a ticket, customer or on invoice.
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Sell Your Gadget - Widget
This widget should allow customers to receive instant quote when they select device, model, color, network, device condition, payment preference, mail in or pick up & provide customer information.
Once customer submit inquiry it will generate a lead in system and an email should be sent to admin & customer with further instructions.
Once admin update lead status as “purchased” device will be added to inventory.
Admin can create listings of handsets with pre-set buy prices.
1 vote -
Purchase order does not display SKU
Purchase order export (or send to e-mail with pdf attachment) does not display SKU. This is vital information in my eyes.
1 vote -
1 vote
This feature has been added to RD platform.
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SERIALIZED INVENTORY
Easily track vendor failure rates. Know everything about every inventory item: where you got it, when, how much you paid, which vendor, which batch, and more.
1 voteHi Michael,
I am pleased to inform you that serialized inventory feature is live now.
Check out the details of functionality from this link:-
https://repairdesk.uservoice.com/knowledgebase/articles/930741-serialized-inventory -
Multi store POS, Repairs and Other items Needs to be as Mirror
Hi All
I am using Two stores with Repair Desk. My both store locations in same city and same state. We provide same service and prices at both store. My idea is that Both store needs to looks like identical beside inventory. So repair price, unlocking price,POS needs to get updated when you update at one store and needs to look Same.1 vote -
Tax on repairs
Tax for repairs in just over half of the states here in the US is based on parts only not labor. The system currently only allows Taxable or Tax exempt, we need a way to calculate taxes based on the retail price of the parts used for the repair.
One suggestion is to add an additional field to the repair item for labor cost. If a value is added in this field then this amount would be taken off the total price when calculating tax. This would have to show up on the invoice\ticket so it could be adjusted if…
1 voteWe released this feature a while ago and if you want to charge tax on repair cost only please head to settings >> module settings >> repairs >> and enable charge tax on part cost price only.
Once enable when you will book a repair job it will only charge sales tax as long you have selected a part on step 4. For more details please email support@repairdesk.co
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Sales tax
In the UK we do not have GST, we have VAT. Customers are asking what it is
Also in the UK the tax only has to show for businesses who can claim it back so on 99% of the check in receipts,invoices it doesn't need to show
Customers see a price plus tax and say they don't want to pay it.
If it isn't there there is no argument1 voteHey Ian,
In case you don’t charge VAT from customers we have added a trigger under settings >> module settings >> invoices that let you hide tax field from invoice or receipt.
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Use a postcode lookup facility
To allow accurate recording of address from postcodes. Using a lookup and autofill address field.
1 voteTo speed up address capture now you can use www.CrafyClicks.co.uk that offers postcode lookup and address finder web service for UK and international addresses. To integrate this feature please click here: https://goo.gl/OvjxjI
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Need Company lookup when doing POS
When doing a POS, can only do search by customer name. We need to have facility to lookup by company name as well
1 voteYou can now search customer by phone, mobile or company name.
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Displaying Records
Is it possible to display more than 25 records own a page?
minimum 200 would be ideal. Alternatively let the user select how many records per page they would like to see 50,100-150,200 etc1 voteHi Peter,
We have increased the limit of records. We have also given option to change display of records on each listing page.
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Improve Filters
Create filters for tickets and invoices that show just uncollected or open tickets, for example to see my open tickets I have to select a bunch of different ones like Repaired, completed, waiting for customer, etc. it would be nice have a filter for Uncollected that showed everything that has not been picked up. The same for Invoices that shows all but Paid
There may be a issue in dealing with the status, especially custom ones. The system has no clear definition in the status to say if the item was received by the customer. You could disregard the status…
1 voteYou can create custom ticket status from settings >> order status and map them against open, closed or warranty repairs etc.
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For Ticket Label info to be editable!
For Ticket Label info to be editable, so we can add Price, IMEI or color of device.
1 voteYou can update ticket label info using WYSIWYG Editor. Head to settings >> Manage templates to edit ticket label
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Purchase Order Error on GST & Inventory
I am writing in reference to purchase order. When we make a new purchase order without adding price and GST and after receiving order when we try to add the prices in purchase order it does not appear in inventory. In short, the cost price does not update automatically in inventory even after updating prices in purchase order.
Moreover, when we add prices in purchase order and if the quantity of product is more than 1, it multiples the price with the quantity but fails to multiply the GST with the same number of quantity and just add the GST…1 voteWe have fixed reported issue.
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