General
138 results found
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FIFO Inventory Handling
FIFO inventory handling to better track actual inventory costs without needed to create multiple items to handle different costs and suppliers. A FIFO inventory method should allow users to create a PO, convert it to a GRN, and then have the quantities and costs automatically updated for the items in the PO. For example, say I have 5 iPhone 6 charge ports that I purchased from Injured Gadgets at $5/unit and it is time to reorder, but Injured Gadgets raised their prices to $6/unit and I order 10 more. I should be able to add the charge ports to the…
12 votesWe have already added “Inventory Valuation” functionality in RepairDesk that allows you to manage your inventory with specific valuation method like “FIFO, LIFO or Weighted Average”.
You can find more information from following knowledgebase article:-
If you have any questions to setup it against your account, you can contact us via live chat or email us at support@repairdesk.co
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Automatic bundle discounts for repairs
Usually customers buy more than one repair, example if they want charging port to be changed, usually at the same time you change the battery.
If customer chooses both of those repairs in appointment calendar widget, there should be ability to automatically count discount for two separate repairs.
Example, normally charging port change costs 50 USD and so does battery replacement. But when you change them at the same time, customer gets the whole thing at 75 USD.
11 votesRepairDesk has finally launched the “Inventory Bundle Module”. It’s an amazing feature to upsell and cross-sell items at your repair store.
Using the feature, you can group two or more repair services together and make a “Service Bundle” offer it at a specific price.The module is available in the “Enterprise Version” of RepairDesk.
You can learn more about from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles
If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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10 votes
We added functionality to create "Refurb ticket’ from a trade-in device and associated part cost becomes the “Refurb cost” automatically when device is marked with status repaired/completed.
Moreover, refurb cost is added in your “Total Cost” when you sell the trade-in device.You can check section “G – Pending for Refurbishment and Refurb Ticket” from following knowledgebase article for your understanding:-
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Add the ability to create device categories
You should give us the ability to create device categories in the Point of Sale Menu. This would let us organize the possible devices that can be taken in by a store. So if we click on Apple as a manufacturer we can then click on Macbook or iPhone and then selecting the specific device. Basically like device folders.
Example - Manufacturer > CATEGORY > Devices > Problems > Detail
9 votesWe have dedicated “Repair Categories” module in RepairDesk that allows you to set up repair categories according to your business and then you can mark/map specific “Manufacturer” and related “Devices” against each specific category.
It will allow you to select a category on POS before you select a manufacturer and related device.Please check following knowledgebase article for your understanding:-
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POS - Device Post Checkout
Today I made it mandatory for a technician to complete post device checklist. If a technician forgets to do this, and the technician attempts to bring the ticket up via the POS module, you cannot complete the sale as it throws back an error about post checklist not being complete.
I think it would be a wise idea for a pop up window to appear if the checklist has not been completed so the technician doesn't have to cancel what he is doing in POS, go back into the ticket and then complete checklist.
9 votesOn point of sale when front desk re-opens a repair ticket it will now display a link for post repair.
If a technician forgets to do post device checklist you can easily update post checklist and complete a sale.
Checkout this screenshot: https://www.qsnapnet.com/snaps/7okbu1bke3s
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Faulty parts recording and counting
Is there a easy way to record a faulty part?
for example, when my technician found the screen allocated to him is faulty, then he grab another one, so this job actually used 2 screens. we can go to edit the ticket to add another screen. It's a slow process especially when 20 phones in front him.
The system don't give any report about how many faulty parts we had in stock during last week or last month.
Is there a quick way to do it and the system can give a report after weeks, months?
8 votesWe have added parts consumption report. Head to reports >> parts report or click this link: https://app.repairdesk.co/index.php?r=stats/partreport
Don’t forget to post your feedback in comments.
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add cost tab to manage ticket view
We need a cost tab on the manage ticket view to better catch repairs that didn't get items associated with them or to catch No Fix tickets where parts weren't removed to keep inventory correct.
8 votesWe added a column for “ticket items” on the manage ticket view so that operations manager can easily view repair tickets that doesn’t have part associated with it to make sure inventory levels are accurate.
Checkout this screenshot: https://www.qsnapnet.com/snaps/yrhmrb0n2x7
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Add the ability to upload documents to specific tickets
You can add pre/post device condition pictures to a ticket, but you can only attach documents to a customer profile, not to a specific ticket.
Adding documents to a ticket would be helpful when a repair store requires specific reports to be written up and attached to a ticket, ex. a warranty repair report, or a damaged item report.
8 votesWe have made this feature LIVE. To keep a record of every repair, you can now add/attach documents with repair tickets.
You can also send attachment while sending an email to the customer from the repair ticket.Please check following knowledgebase article for your understanding:-
https://help.repairdesk.co/knowledgebase/articles/1944004-how-to-upload-attachments-on-repair-ticket
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Combine Customers
I have so many customers that need to be combine. I don't want to delete the duplicates because they have transaction history, The issue really lies on the leads. It will duplicate the customer every time.
8 votesWe have introduced the “Merge Customers” option. If you have added a single customer multiple times, whether, by mistake or any other reason, this improvement is going to give you relief from the pain of duplicate records. Merge customer data efficiently with the option of combining those copies into one.
Simply select a copy customer and the system will search all the customer profiles that have the same first name, last name, phone number, or email information. Choose the best match and merge the two into one. Your repair shop software will link all tickets, invoices, and other records of the two copy account with the final one.
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Option to use UPC as Barcode
Right now we cannot use the UPC as the bar-code of an item. When printing a bar-code it will printout the SKU. We also can only scan products using the SKU bar-code, not the UPC bar-code on the retail box of items.
8 votesHey Christopher, We have added a trigger under Store Settings > Module Configuration > Inventory > Create Barcode on the basis of UPC code.
Once you enable the trigger, system generates barcode on the basis of UPC code rather than SKU.
Once barcode is generated on the basis of UPC code, you can print and also scan it. -
Add the option to chose device model number in POS
Right now the current flow to pick a device and repair needed is,
Manufacturer>Devices>Problems >Parts>Detail
However there can be several different versions of the same device, this can quickly clutter the POS when trying to find a model after selecting a manufacturer. You should add the ability to pick a model after picking the device. Ending up with this flow
Manufacturer>Devices>Models>Problems >Parts>Detail
7 votesFor businesses that does computer repair its practically impossible to add device model which is why we’ve released an option for custom fields that that lets you create a text field for device model, color, special order notes, priority
or anything else that’s important to your workflow.This lets techs have clarity on work happening across the store.
Watch this video here:
https://www.youtube.com/watch?v=vSThWfVctlo -
7 votes
Integration with iZettle is already available however we had very few customers who were able to use it as in most counteries they’ve a type 2 (business) account which needs to be registered with tax office and their SDK doesn’t provide that support.
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Link Trade-ins with customers
At the moment you will find the number of Trade-ins your customer has bought from you when you view their account info and not the number of Trade-ins they've sold to you. The system needs to be unified so that when we search a customer we can see what business they've done with us. It should also, like tickets and invoices , display trade-ins sold to us with a link to the trade-in.
7 votesWe have made this improvement LIVE. You can now view a trade-in history tab against each customer’s record.
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Searching Item Id takes way too long in Trade-in inventory
Please make a field called 'item ID' so when searching with an item id it doesn't search every field. this is way to time consuming when having to update several devices at a time.
7 votesWe have added item ID field under trade in / accessories which will only search for the item no.
Kindly test it on your end and provide feedback.
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Integration Of Xero With RepairDesk
It would be great if repairdesk integrated with other platforms that I use for the day to day running of my business. i.e Xero: for end of day takings, deputy: for logging in to pos and tracking staff hrs, tyro payments: integration of my eftpos machine to reduce manual error, collect rewards: rewards system.
7 votesWe have completed integration with xero accounting. Head to settings >> xero accounting to test this feature.
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Auto Generate Serials (Especially on Purchase Orders)
Having the generate my own serials, update the vendor and warranty with every single product is already annoying. Having to do it for a purchase order makes this task impossible without going through one by one.
7 votesWe have already added an option to create serials when you receive items from GRN against a specific purchase order.
Once you hit “Create Serials” while receiving the item from GRN, there is a popup comes up that allows you to select a format to create serials automatically.You can find more information from following knowledgebase article:-
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Enable conversion tracking with booking widget
We use facebook ads and google adwords to drive traffic to our website. Currently it's difficult to see the conversions we are getting with this traffic for these ads. It would be great to be able to add conversion code to the confirmation page.
7 votes -
POS End of Day Closing and Reporting functions
Retail operations need to settle up at the end of day (or shift). This means making sure all reported revenue reports for the day match payments, credit, refunds, cash, etc and floating cash sums. Variances have to be noted. Settlement accounting or reports need to be generated and saved for historical review.
The net sales volume ($) for the day can be transferred to the accounting function, where ever that is.7 votesThis feature request has been added to RD
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Paypal Payment Integration
The paypal payment integration will give the customer the ability to have your customers pay their invoices online via the Paypal Portal. They will get payment links when you send them invoices.
6 votesPayPal payment integration can be setup in minutes. Check out the instructions from this link: https://repairdesk.uservoice.com/knowledgebase/articles/872478-how-to-setup-paypal-payment-integration
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Make Products that can be tied together
Sometimes I sell products that are always or sometimes tied with another product. Like a plan attached to an activation fee, or shipping costs associated with a mail out repair, or accessories that may be suggested on sale. Can you add the ability to bundle products to the POS?
6 votesRepairDesk has announced an amazing feature “Inventory Bundle” to allow you to upsell and cross-sell items at your repair store.
Using the feature, you can group two or more repair services together and make a service bundle, or pair multiple inventory items (accessories and repair parts) in a product bundle, or even better, do a mix-and-match with the option of creating a product/service bundle.
The module is available in the “Enterprise Version” of RepairDesk.
You can learn more about from the following knowledgebase article:-
https://help.repairdesk.co/knowledgebase/articles/1942357-inventory-bundles
If you are interested in setup it in your account, please feel free to reach out at support@repairdesk.co
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