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eya

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  1. create a random code ID such this G78-64S-TTS2 for customer online tracking

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    4 comments  ·  General  ·  Admin →
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    eya supported this idea  · 
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    eya commented  · 

    lets say i would like to tell the customer the following:

    Hi
    After diagnosing your device, the repair in a bit more complicated that it seems.
    we need to perform a chip replacement that involves risks.
    the chip replacement procedure costs 200$, we need your approval in order to proceed with the repair.

    Thanks
    Repair Team

    and then the customer responds :

    you can proceed with the repair.

    An error occurred while saving the comment
    eya commented  · 

    the customer and the tech person who is incharge of the ticket can communicate with messages and replies.

    exactly like this thread.

    eya shared this idea  · 

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