Make Serial/imei number and passcode a mandatory fielt in the POS
Since my technician like to forget to enter the serial number/ imli number and the passcode when they make a ticket/invoice in the POS System, it would be good, if this two fields would be a mandatory field.
And that the tickets is automatically unassigned and that the person who creates the tickets has to assign it to a certain person.
We have added triggers through which you can control employees to add IMEI and serial while creating a ticket.
for further assistance, you can refer to the KB link.
https://help.repairdesk.co/knowledgebase/articles/1895251-repair-module-configuration
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Anonymous commented
i also think customer info should have to be submitted to. Even if you create the option in the settings to allow admin to make it mandatory for the employees.