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Can I get notifications when a Ticket is assigned to me?

Yes, Of course.

Employees get an email notifications when a ticket is assigned to them. You can enable/disable email notifications in the settings.

1. Go to Settings > Emails & notifications > Notifications.Ā 
2. Select Email assignee when a new repair is assigned.Ā 

You can also enable SMS notifications to notify employees when a repair job is assigned to them.

If you have set up a SMS service, you can send SMS alerts right from the ticket screen.

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