How to add diagnostic notes to tickets and invoices?

Diagnostic notes is an additional information about repair ticket. They are public notes and can be seen by technicians as well as customers. They are mentioned in invoice as well. You can add diagnostic note from POS while creating a repair ticket, or add them in an existing ticket. 

A. From POS
1. Proceed to create a ticket and on the Details page, enter Diagnostic Notes in its relevant text field. 
2. Click on Confirm. Now when you will create a ticket, these notes will appear in ticket as well as invoice. 

B. From Ticket Details
1.Go to Repairs >> Manage Tickets
2. Open a ticket by selecting Action >> View Ticket.
3. At the bottom, under the Diagnostic Notes tab you can view all the public diagnostic comments.
4. If you want to add another one, simply write one in the text field and click on Save. 

These diagnostic notes will also appear in the description section on the invoice.

FAQ: there any way to edit the already added diagnostic note?
A. Yes, you can edit the already added diagnostic note, you just need to allow the specific role to edit the notes.

Based on that you can have the option to edit the notes:

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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