Can I update/ edit an existing ticket's details?

Definitely! You can easily edit or update an existing ticket in RepairDesk. Let us show you how!

1. Go to Repairs >> Manage Tickets.

2. Click on the Action button against a ticket and select Edit

3. On the top, user can edit ticket name, update customer details, edit due date and referral channel 

4. Under the Device Details section, you can select the device, enter tasks, enter IMEI number, update its status, change the assigned employee, update due date, price and tax. Yu can also Diagnostic Notes against the ticket. 

 5. In Inventory Items section, user can select the item for repair job along with entering its description, notes, quantity, price, discount and tax class.

5. Under the Ticket Items section, the user can select repair reference, catalog item, update stock, change warranty and update costtax and quantity along with having the option of removing the item. 
Note: By default, the search result will prioritize items based on parts.
e.g. if iPhone lcd category is  marked as IS Part then upon search it will be displayed first. 

7. You can also add Private Comments, Diagnostic Notes, send Customer Messages via Email or SMS and view System Messages at the bottom. and you  can also track the delivery for sent email and SMS

8. Don't forget to hit the Save button once you're done in order to save any change which you would have made. 

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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