You can view and manage call logs within the history section of the ticket. You can now access call logs, download call recordings, and add/view notes directly in the "All" tab of the history section of a ticket.

How to View

1. Accessing Call Logs:
   • Navigate to the ticket view and click on the All tab of history section.
   • Call logs will now be visible within this section.
2. Downloading Recordings:
   • In the All section, locate the desired call recording or voicemail.
   • Click on the download icon to save the recording for offline access.
3. Adding/View Notes:
   • Click on the notes icon next to the call recording in the All section.
   • Add or view notes related to the call recording, ensuring all information is consolidated.