How to create a Ring Group?
Creating a ring group helps in managing incoming calls efficiently by grouping extensions together. Follow these steps to set up a new ring group by logging in to your 3CX portal.
- Go to “Admin” > “Call handling”.
- Click on “+ Add Ring Group” to create a new group.
3. Virtual extension number: choose an extension number for your group.
4. Ring group name: choose a name for your ring group, for example, sales or support.
5. Assigned DID number(s): use the drop-down to assign a DID number to your ring group. When called the DID number will route calls directly to your ring group.
6. Ring strategy: Ring all - Rings all group members at the same time until someone picks up or the ring time is reached. Note that it is recommended to choose the option of Ring all.
7. Ring time (seconds): add in seconds how long the call should ring before it’s considered unanswered. Default ringing timeout is 20 seconds.
8. Navigate to the “Users” tab and click “+ Add user”. Use the search box to find the users you want to add to the group or enter their extension number.
9. Click “Save”.
The ring group will be created.
Additional knowledge:
If we want that after the Ring Time (which we defined in the ring group), the call should go to Voicemail, then follow the below steps:
- Select the Ring Group.
- Scroll down and you will find an option of Destinations. Select “Voicemail Box” in the Destination if not answer section.
- Use the search box to find the users you want to receive the voicemail or enter their extension number.
- Click “Save”.