Billable Hours

Billable hours are the number of hours or time spent on a service according to the hourly rate decided between the customer and the worker. Businesses and agencies charge their customers based on the time spent in performing the service. Workers track the amount of time spent on a job and charge the customer by deciding on per hour rate.

Most of the managed service providers and professionals working in computer repair vertical charge their customers according to the time spent on the service.

Setting Up The Module

In order to use the functionality for billable hours, all you need to do is mark the category as "billable hour" and you will be able to charge the customer depending on the time taken to perform the job.


1. From module configurations, head to Manage Repair Categories
2. You can edit an existing category to mark it as "Billable Hour Category" or you can mark the category directly while creating new category.



Check mark the option to charge customers based on the time spent on service.

3. Now when you will create a ticket/invoice against the category which is marked as "Billable Hour", you will not be required to select device and manufacturer. Instead you can directly select the problem, associate part (if required) and add the service to cart as shown below.



Select Category



Select Device Issue



Add Details and hit confirm



4. Service will be added to the cart. You can always change the quantity which in this case will be the time spent on performing the job. Quantity can be added in decimal points.
Please note that price will be added as an hourly rate and total will be calculated as Quantity (time spent) * Per hour rate.




5. We have added the additional notes option while creating the repair ticket from POS so that you can add important notes to follow while doing the repair.

Creating Ticket From Mange Tickets

While creating ticket from manage tickets section, against the billable hour category, you can enter the quantity (time spent in hours) in decimal points and ticket total will be calculated based on price (hourly rate)



Frequently Asked Questions


1. Does the option to charge customer based on working hours apply while creating lead from appointment calendar?
A. Yes, when you create lead from appointment calendar (provided that the trigger to enable category is ON from appointment calendar settings), the steps to select device and manufacturer will be skipped. You will be directed to select the problem directly after selecting repair category.

Later on, when the lead is converted to ticket, you can always change the labor hours (quantity) according to the time spent on the job.

2. Are these settings store wise or business wise?
A. These settings are business wise. You will not have to configure them again and again. Simply mark the categories on one stores and same workflow will be applied to all other stores.

3. Can I also mark the category as Billable hour category while adding or editing a category from POS?
A. Yes definitely you can mark the category as billable hour category while adding/editing a category from POS as shown below.














2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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