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RepairDesk SMS Setup

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RepairDesk SMS allows you to send and receive text messages to your customers.

Powerful Features

1. Send real-time job notifications or appointment reminders
2. Create a custom audience and send promotional SMS to a selected audience.
3. Include an opt-out link for customers
4. Receive customer SMS on your virtual number even if the customer record does not exist in RepairDesk.

Supported Countries

RepairDesk SMS will work in the following countries:

1. Australia
2. Canada
3. United Kingdom
4. United States

How does It work?

Frequently Asked Questions?

Q1. In which countries is this integration supported?
A. This integration will be supported in the following countries:

1. Australia
2. Canada
3. United Kingdom
4. United States

If your country is not listed and you would like to use RepairDesk SMS, please send us an email at

Q2. Can I get a local phone number?
A. Currently you can buy a local phone number for the following regions:

1. Australia
2. Canada
3. United Kingdom
4. United States

Q3. Does RepairDesk SMS support 2 way messaging?
A. Yes absolutely, you can send and receive SMS by purchasing a virtual number along with an SMS plan.

Q4. I'm on trial. Can I test RepairDesk SMS?
A. At present, RepairDesk SMS can be tested on the paid package.

Q5. If the customer record does not exist, can I still receive an SMS from my customer on my virtual number?
A.  Yes indeed. If the customer sends an SMS to your virtual number, it will show up in your SMS inbox. The SMS alert against these messages will only be shown to default store users.

Q6. Can I send a promotional SMS blast to all of our customers?
A. We don't recommend merchants any longer send promotional campaigns via SMS. The TCPA rule stipulates that businesses and/or organizations must receive express written consent from individuals prior to sending any auto-dialed SMS/text messages to them. Please read more about TCPA compliance or consult with your general counsel. 

Q7. Is there any expiry to SMS credits?
A. No, your SMS credits will never expire and you can use them without any time limitation. However, if you purchase more credits while you have some credits available in your last package, they will be added to the new plan subscription.

Q9. Can I track the delivery of SMS send out to customers?
A. You can easily track the status of SMS being sent to customers by accessing the inbox/outbox. The history of SMS sent to customers can be tracked from the SMS outbox whereas the history of SMS received from customers can be tracked from SMS Inbox. Also, you can view SMS replies received by a specific customer under View Customer --> Email/SMS.

Q10. What is the maximum message length with RepairDesk SMS?
A. You can send a message of up to 160 characters using RepairDesk SMS. If the length of the SMS is 160 characters or exceeds this limit, then it will result in the consumption of one extra credit.

Note: if you use special characters then you will be charged extra credits.

Q11. What is the virtual number and how much does it cost?
A. A virtual phone number is a telephone number that allows you to redirect and route calls from one number to another number. A recurring fee is charged against virtual number subscriptions which vary from country to country.

Note: Please note that the virtual number subscription is different from the RepairDesk subscription. So if you want to cancel your subscription to RepairDesk, you need to cancel the subscription to the virtual number separately.

Q12. Can I see the reason why a customer has opted out of my SMS campaign?
A. Yes absolutely. You can view the opt-out reason on the View Customers screen as shown below

Q13. Does RepairDesk SMS work with Click A Tell and other SMS integrations?
A. No. Any other SMS integration will not work along with RepairDesk SMS.

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