How to make it compulsory to add network,device location and passcode while making repair ticket?
Therefore, RepairDesk has introduced a trigger, which when enabled, makes it compulsory for an employee to enter device network, device location and passcode/unlock pattern while creating a repair ticket, either form POS or Manage Tickets screen.
To set this trigger just follow these steps:
1. Log in to RepairDesk.
2. Head to Store Settings.
3. Click on Module Configuration.
4. From the list, select Repairs.
5. On Repairs Configuration & Settings page (as shown in screenshot), there are three different triggers
Enabling the trigger will make it compulsory for the user to perform certain action:
1. 'Admin/Employee must enter Device Physical Location before booking a repair job'
2.'Admin/Employee must enter Device Network before booking a repair job'
3.'Admin/Employee must enter Passcode/Pattern Lock before booking a repair job'
5. Once done, click on Save button to implement these changes.
![Image: https://repairdesk.uservoice.com/assets/207546706/FIXAPHONE%20%20%20Repairs%20Config22.png](https://repairdesk.uservoice.com/assets/207546706/FIXAPHONE%20%20%20Repairs%20Config22.png)
While creating ticket from POS user will be restricted to select the option based on trrigers.
![Image: https://repairdesk.uservoice.com/assets/207546940/Untitled22.png](https://repairdesk.uservoice.com/assets/207546940/Untitled22.png)
While creating a ticket from mange tickets section:
when Add row is clicked and options set from the trigger are not selected system show popup
![](https://repairdesk.uservoice.com/assets/207547057/Untitled222.png)