While creating a repair ticket from POS or directly from Manage Tickets screen, you are asked to enter device IMEI or Serial Number. Employees may skip this step usually, however, it's always a good idea to record a device's IMEI or Serial Number before you start the repair job on it.
Therefore, RepairDesk has introduced a trigger, which when enabled, makes it compulsory for an employee to enter device IMEI or Serial Number while creating a repair ticket, either form POS or Manage Tickets screen.
To set this trigger just follow these steps:
1. Log in to RepairDesk.
2. Head to Store Settings.
3. Click on Module Configuration.
4. From the list, select Repairs.
5. On Repairs Configuration & Settings page (as shown in screenshot), enable the trigger: "Admin/Employee must add device IMEI/Serial information before booking a repair job."
5. Once done, click on Save button to implement these changes.
Now whenever an employee is creating a repair ticket, they would be unable to proceed until they enter the IMEI or Serial Number of customer's device.