How Can I Export Repair Tickets To Excel Format?

Previously it was not possible to export more than 50 repair tickets at any given time.

But now you can run a search filter of open or completed repair tickets during a certain time frame and export the entire database to Excel (.xls) format.

To get this Excel (.xls) file:

1. Set parameters in Search Filter.
2. Click on Search button.
3. Now click on Export Tickets button to download a excel format file. This file with contain details of tickets according to your search criteria. 

Once the file is downloaded you would be able to view:

Ticket ID - Unique ID of the Repair Ticket
Customer - Name of customer
Devices - Devices associated with repairs
Tasks - Repair job 
IMEI/ Serial - IMEI or Serial Number of Device
Task Type - What kind of repair job is it? (in-store, in warranty etc.)
Created By - Employee who created the ticket
Assigned To - Employee to whom ticket was assigned
Status - Status of repair ticket e.g. pending, repaired etc. 
Created Time - Date and time on which ticket is created
Due On - Date on which repair job is set to be completed
Price - Retail or sales price 
Discount - Discount on Price
Tax - Tax applied.
Total - Total amount of repair job 


Q. I'm from Europe and the price format we use consists of comma (,) as decimal separator. Can it be reflected in Export Tickets file?
A. Definitely! If you are using comma  as decimal separator in prices it will display price as 19,99 which is used in Europe and South America. 

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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