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How to apply a discount in RepairDesk POS

Discounts are an important part of your sales process and provide a great incentive to your customers to shop with you. RepairDesk allows you to offer both an overall and an in-line discount to your customers. You can offer discounts either in the form of a particular amount or percentage.

A. In-Line Discount

Using RepairDesk, you can offer discounts on individual items on your list. This is known as an in-line discount.

Your discount will be applied to the item you have set it for only, and will not be applied for any other items. This makes it great for offering discounts on specific items. Please note that your discount is applied exclusive of tax in in-line, meaning the discounted price is calculated first, and the tax is applied on top of that.

To apply an in-line discount, you'll first need to add items to your cart. When you have added an item to the cart after confirming the order details, click on Discount.

Once you have clicked on Discount, a pop-up screen will open. Here you can enter a discount, either in a flat amount or a percentage value.

Users can also add a reason while adding the discount in the specified box.

Once you have entered a discount value, click on the Save button to apply it. If you wish to cancel the discount, click on the Remove button.

Once the discount has been applied, you'll be able to see it under the price field.

B. Overall Discount

You can also give an overall discount on multiple items. This discount is applied to the grand total of all the items that are in your cart. Discount applied this way are exclusive of tax, meaning that the discount is applied first, and then the tax is calculated on top of it.

To apply an overall discount, add one or more items to your cart in the POS. Once you have added all items to the cart, head to the subtotal section at the bottom. 

Click on the edit button (pencil-shaped icon) next to Discount in the lower part of the screen. You will now see a numeric field, along with a drop-down menu.

Select whether you want to give a discount in percentage or amount from the drop-down menu, and enter the value in the numeric field. You can also add a reason when adding a discount here by clicking on the Add Reason button.    

Once you're done here, click on the Checkout button to proceed with the checkout process.

Now on the Payment screen, you can see that an overall discount of $10 has been applied to all items. 


Q. How can I apply a discount to specific customer groups?

A. You can apply the same discount to each member in a customer group in RepairDesk. To know more, please click here.  

Q. Can I add a discount on a ticket?

A. Yes. Just head to the Manage Tickets section and open a ticket for editing.

Under the Device Details, you'll see a field for Price, and right underneath that, a button labelled Discount
. Click on this button.

Now enter the amount of the discount you'd like to apply for this item in the numeric field.

While adding a discount here, users can also add the reason for the discount by clicking on the Add Reason button.

When you're all done, click on the Save Ticket button to save changes.  

Q. Can I add a discount to an invoice?

A. Yes, you can add a discount to an invoice. To do so, head to the Manage Invoices section.

Here, you'll need to open an invoice for editing. Find the line item you'd like to apply the discount to, and under the Discount field, enter the amount of the discount you want to give.

Once done, click on the Save button to save your changes.

Q. Is there an option to hide the "Add Reason" button while entering a discount?

A. Yes, you can hide the Add Reason button while adding a discount.

Head to the Menu on the top-right of the screen, then select Store Settings.

From here, go to Module Configuration, and select Point of Sale to open up the POS settings.

At the bottom, you'll find the option Hide Add Reason option for discount with a checkbox next to it. Click on the checkbox to enable this setting.

Once the trigger is enabled, users will not see the Add Reason option underneath while applying a discount.


You can hide the Add Reason option in both the Ticket and Invoice section by going to the relevant sections in the Module Configuration and enabling the trigger there.

Q. How can I view the reason for the discount once it is added?

A. You can view the reason entered for a discount from the Manage Invoices module and specific reports. 

Head to the invoice you want, then click on the View Reason button to open up a pop-up box with the reason entered displayed inside. 

You can also view the reason for a discount from the following reports:

  1. Item-wise Sales Report
  2. Register Sales Report

Item-wise Sales Report:

Note: In this specific report, only the in-line discount against an item will be displayed. If the user has given an overall discount and added any reasons, they will not appear here.

Head to the sale you'd like to see the reason for, then click on View Reason to open up a pop-up box with the reason displayed inside.

Register Sales Report:

You can also view the reason from the Register Sales Report for any particular sale. This report will show both in-line discounts and overall discounts applied.

For any item that you'd like to see the discount for, click on the View Reason button underneath the discount applied.

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