How to manage ticket status?

RepairDesk usually comes with default ticket status. But sometimes you may want to change these statuses or add new ones according to your business needs. You can easily enable/ disable ticket status, edit an existing one or create a new status in RepairDesk. 

Let's show you how!

1. Go to Settings >> Order Status >> Ticket Status. All ticket status will be listed here. 

2. Under the status column against each ticket status, click to enable or disable it. 

3. Users can set a Default status for tickets,  default set status will be used whenever a ticket is created.

4. Click on the Action button against each ticket status, to edit or delete a ticket status. You can edit/ delete ticket status other than the default ones which come with RepairDesk. 

5. When you click on edit, you can change the name of the ticket status, type, or even color

6. To create a new ticket status, click on Add New Status on the main ticket. On Create Order Screen you can name the new status, select its type and pick its color. After setting the order status, hit the create button to add a new ticket status.  

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. How To Enable Email Notifications for Pending Tickets?
  6. Enter PIN before an employee can create repair ticket
  7. Can I Change Service Receipt Layout?
  8. How to make it compulsory to add pre/post repair device conditions?
  9. How Can I Process Warranty Claim for Repair Services?
  10. How Can I Process Warranty Claim for Repair Parts?
  11. How can I create a Special Parts Order for an out of stock part?
  12. How to transfer ticket from one store to another location?
  13. How to Create RMA for Tickets From the Tickets Screen?
  14. Can I update/ edit an existing ticket's details?
  15. How to manage ticket status?
  16. How do I change ticket numbers?
  17. How to add Staff comments?
  18. How to add diagnostic notes to tickets and invoices?
  19. How to add device pre/post repair condition?
  20. How can I view all the tickets?
  21. Can I search any specific ticket?
  22. How can I add customer information on new ticket?
  23. How can I add Device Location?
  24. How can I add repair device details on new ticket?
  25. How can I add unlocking device details on new ticket?
  26. How can I link inventory parts with ticket repair item?
  27. Can I send ticket updates to the customer?
  28. How can I view complete ticket details?
  29. How to delete a repair ticket?
  30. Can I upload device Pre or Post repair device condition image against a repair ticket?
  31. How to re-assign repair ticket to a technician?
  32. Is there a way to show tickets to all employees?
  33. Can I get notifications when a Ticket is assigned to me?
  34. Ticket Settings
  35. How Can I Export Repair Tickets To Excel Format?
  36. How can I set serial as the default input field when creating a ticket?
  37. How to upload attachments on repair ticket?
  38. Billable Hours
  39. Deposits Functionality In RepairDesk

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