How to Create RMA for Tickets From the Tickets Screen?

With RepairDesk now you can easily send an RMA for a ticket within the ticket section. This will enable you to quickly generate an RMA invoice and send it if the part for the repair job is faulty or is not working properly. Follow these easy steps and easily create an RMA within the ticket section.


1. Make sure that the part has a warranty associated with it. To manage warranty for a part or accessory, go to Inventory >> Manage Inventory >> Mobile, Accessories & Parts, and then select the particular part. Go to the Product Info section and set the Warranty.

2. Then go the particular ticket with the faulty part by going to Repairs >> Manage Tickets, and select the relevant ticket.

3. If the part in the ticket has a warranty associated with it, it will show the option for Warranty Claim. To set the warranty for a part please refers to Step 1.

4. When you click on the warranty claim, a window will open, asking you for a descriptive as well as the generic reason for part replacement. The generic reason usually deals with the condition or status of the part and you can add detailed comments in the descriptive text box.

Once you will click on Add to RMA system will two new fields will be shown, showing supplier and RMA status.
Now you can set the status for RMA right at the time of warranty claim.

5. Once you hit the Save button, your RMA will be generated with selected supplier and Status. Click on View RMA to open RMA and view details. Click on Print Label to print an RMA Label. 

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. Enter PIN before an employee can create repair ticket
  6. Can I Change Service Receipt Layout?
  7. How to make it compulsory to add pre/post repair device conditions?
  8. How Can I Process Warranty Claim for Repair Services?
  9. How Can I Process Warranty Claim for Repair Parts?
  10. How can I create a Special Parts Order for an out of stock part?
  11. How to transfer ticket from one store to another location?
  12. How to Create RMA for Tickets From the Tickets Screen?
  13. Can I update/ edit an existing ticket's details?
  14. How to manage ticket status?
  15. How do I change ticket numbers?
  16. How to add Staff comments?
  17. How to add diagnostic notes to tickets and invoices?
  18. How to add device pre/post repair condition?
  19. How can I view all the tickets?
  20. Can I search any specific ticket?
  21. How can I add customer information on new ticket?
  22. How can I add Device Location?
  23. How can I add repair device details on new ticket?
  24. How can I add unlocking device details on new ticket?
  25. How can I link inventory parts with ticket repair item?
  26. Can I send ticket updates to the customer?
  27. How can I view complete ticket details?
  28. How to delete a repair ticket?
  29. Can I upload device Pre or Post repair device condition image against a repair ticket?
  30. How to re-assign repair ticket to a technician?
  31. Is there a way to show tickets to all employees?
  32. Can I get notifications when a Ticket is assigned to me?
  33. Ticket Settings
  34. How Can I Export Repair Tickets To Excel Format?
  35. How can I set serial as the default input field when creating a ticket?
  36. How to upload attachments on repair ticket?
  37. Billable Hours
  38. Deposits Functionality In RepairDesk

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