RepairDesk Connect
Pre-requisites of Connect
1. RD SMS: Allows you to send messages directly to customers. It’s a powerful tool for notifying customers about important updates, reminders, and promotions. However, it is important to note that RD SMS is designed for one-way communication, meaning ...
How to send MMS using Connect
You can now send MMS directly from Connect, allowing you to stay connected with your customers and provide an easy way for them to reach out to you. Important Notes: This feature is available exclusively for merchants in the US and Canada. Make sure ...
Feedback Module
The feedback module allows you to gather valuable insights directly from customers following the repair and collection of their devices. Through automated messages sent via repairdesk Connect, customers are prompted to share their satisfaction level, ...
How to generate a Review link for your Google Profile
In this article, you will learn how to generate a review link for your Google profile, allowing you to easily share it with your customers. This streamlined process will encourage customers to leave reviews on your Google business listing, ...
How to Navigate the Reviews Dashboard
With the reviews analytics dashboard, you can easily track how many reviews you’ve received on your Google business profile per month. 1. Click on the "Reviews" tab on the left menu. 2. Select your store and year. Now, you can view the reviews and ...
How to Reply to Reviews using AI
In this article, you will learn how to generate an SEO-optimized response to a review received on your Google business profile using AI. Open the reviews management tab from the left menu. Choose the “review” you want to reply to and then click on ...
How to Set Up Review Automation BY SMS?
Google reviews aren’t optional - they’re essential. Without them, your cellphone repair shop risks getting ignored by both customers and search engines. They’re a major ranking factor in search and the first thing customers see when they search e.g. ...
How to Embed an iFrame Code in WordPress?
By following the outlined steps below, Repairdesk users can seamlessly integrate Repairdesk Connect with their WordPress websites. Steps to Embed an iFrame Code in WordPress for Repairdesk Users Navigate to Repairdesk Connect: Start by accessing your ...
Step-by-Step Guide to Embedding HTML Code in a Website
This knowledgebase article provides a comprehensive, step-by-step guide for RepairDesk users on how to embed HTML code in their website. Following these instructions will allow you to seamlessly integrate HTML code into your website. Steps: Navigate ...
How to Setup Email Forwarder in RepairDesk?
Email forwarder in RepairDesk allows you to receive and manage all your emails within the software. This guide will walk you through the steps to set up email forwarding in RepairDesk. Update: Say goodbye to email attachment hassles - our "Automated ...
How To Setup Inquiry Widget?
Inquiry widget offers an easy way for customers to reach out to your business from your website. Other repair shops using the tool are getting 1-2 inquiries per day. Setting Up Inquiry Widget Begin by accessing the RepairDesk Connect section within ...
How to Connect Google Business Profile to RepairDesk Connect?
Overview Integrating your Google Business Profile with RepairDesk Connect allows you to efficiently manage reviews within the RepairDesk dashboard. Please note that Google Business Messages has been deprecated by Google. However, you can still manage ...
How to Link Facebook page to Connect?
Overview Linking your Facebook page to RepairDesk Connect allows you to manage customer messages and interactions from within the RepairDesk dashboard. This article will take you through the steps of linking your Facebook page to RepairDesk Connect, ...
How to Link Customer Tickets in RepairDesk Connect?
Overview Linking customer tickets is an essential feature in a repair business to ensure efficient tracking and management of customer interactions and service requests. Repair Desk Connect offers the capability to link customer tickets seamlessly. ...
How to Merge Customers in RepairDesk Connect?
Overview Customer merging is an essential function in any customer management system to ensure data accuracy and avoid duplicates. RepairDesk Connect offers the capability to merge customers seamlessly. You can now also create new customers, but they ...
How to setup Canned Responses?
Overview Canned responses, also known as templates, are pre-written messages that help streamline communication and save time when responding to common queries or messages. Repairdesk Connect provides a feature for setting up and using canned ...
How to Manage Reviews on RepairDesk Connect?
Overview Managing reviews is an integral part of maintaining a positive online reputation and fostering strong customer relationships. With Repair Desk Connect, you can efficiently manage reviews from various platforms, such as Facebook, Instagram, ...
How to Filter or Search Conversations in RepairDesk Connect
Overview In RepairDesk Connect, efficiently managing conversations with clients is important for providing exceptional service. The ability to filter and search conversations helps you streamline communication and locate specific interactions ...
How To Add Internal Notes?
Overview Internal notes is an important tool for effective communication and record-keeping within a repair business. In RepairDesk Connect, you can easily add internal notes to customer profiles. These notes provide a space to record important ...
Getting Started To RepairDesk Connect
Overview RepairDesk Connect is a cutting-edge messaging application designed to seamlessly integrate within the RepairDesk dashboard, enhancing the communication process between repair shops and their clients. This versatile messaging tool ...