How to Integrate Whatsapp with RepairDesk Connect
This guide explains how to connect your Whatsapp account to RepairDesk Connect so you can manage customer conversations directly from RepairDesk.
1. Open RepairDesk Connect and click Settings from the left navigation menu.2. Next to Whatsap, click Connect. You will be redirected to Meta to authenticate your account.3. Select the Meta Business Page linked with your WhatsApp Business Account and select "Connect a WhatsApp Business App4. Enter your WhatsApp Number and then follow the on-screen instructions.
FAQs
Can I connect my personal WhatsApp number?
No. You cannot connect a personal WhatsApp number. Your phone number must be associated with a WhatsApp Business account to complete the integration.
Will my WhatsApp Business app still work after I connect it?
Yes. Your WhatsApp Business app will continue to work as normal after the integration. You can keep using the app while also managing conversations through the integrated platform.
Will my existing WhatsApp message history be deleted?
No. Connecting your WhatsApp Business account will not delete your existing message history. Your chats and conversation history will remain available in your WhatsApp Business app.
Why aren't my WhatsApp messages appearing immediately after I connect my account?
After completing the integration, it can take up to 72 hours for Meta to authenticate and fully activate the connection. During this time, messages may not appear immediately. If the issue persists after 72 hours, please contact support.