How to Reply to Reviews Using AI on RepairDesk Connect?

How to Set Up Review Automation in RepairDesk Connect

Online reviews shape whether new customers choose your shop, but on a busy day, its easy to forget asking every customer for a Google review. Manually following up after each repair takes time, and unhappy customers often leave a public review before your team ever gets a chance to make things right.

RepairDesk's Review Automation solves this by asking for reviews for you. Using RepairDesk Connect, you can set up review requests to be sent to customers automatically after a repair is complete. This sends satisfied customers straight to your Google review link, and routes unhappy customers to your team first so you can resolve issues privately before they affect your rating. You choose the timing and whether requests go out by SMS, email, or both.

Video Guide:

In this guide, you'll learn how to install RepairDesk Connect, set up the review campaign, choose when requests go out, and route customers based on their feedback.



Analytics and AI-generated Review Responses

If you want to see quick stats or generate an SEO-optimized response to a review received on your Google Business Profile using AI, follow these steps:

1. Click on the "Analytics" tab from the menu on the left.



2. You will be redirected to Reviews Analytics Page where you can see overall rating of your store, new reviews received, breakdown by star rating, and by store.