Repair Module Configuration
Repair Settings Configuration
The Repair Settings Configuration in Repairdesk allows you to customize various options for creating and processing repair tickets. These settings ensure a streamlined repair process and help enhance customer satisfaction. Let's explore the different configuration options available:
Configuration Options
1. Default Input Criteria
- It allows you to set the default input criteria i.e. Serial or IMEI.
2. Disable IMEI
- This option allows you to disable the IMEI field in the Repair Ticket form. This can be useful if you do not need to track the IMEI of the devices that you are repairing.
3. An employee must test pre-repair device condition before booking a repair job
- Mandatory testing ensures that employees assess the pre-repair condition of the device.
- This practice guarantees that the device genuinely requires repair and that the repair process is conducted accurately.
4. Admin/Employee must test post-repair device condition before completing a repair:
- This option makes it mandatory for the admin or employee to test the post-repair device condition before the ticket can be completed. This can help to ensure that the device is working properly after the repairs have been completed.
5. Admin/User must test post-repair device condition before completing a repair job
- Admin or user verification is mandatory to test the post-repair condition of the device.
- This step guarantees that the repair has been executed correctly and confirms the proper functioning of the device.
6. Admin/Employee must add customer information before booking a repair job
- Admins or employees are required to enter customer information before booking a repair job.
- Collecting customer details ensures effective communication regarding repair status updates and issue resolutions.
7. Show service price at a sum of retail price of the part and labor cost:
This option displays the service price as the sum of the retail price of the part and the labor cost. This can be useful for businesses that want to track the cost of their repairs.
8. Enable customer groups for import/export:
This option enables the use of customer groups for import/export. This can be useful for businesses that want to import or export customer data in bulk.
9. Admin/Employee must add device IMEI/Serial) information before booking a repair job
- It is mandatory for admins or employees to add the IMEI or serial number of a device before booking a repair job.
- This practice aids in identifying the device and tracking its progress throughout the repair process.
10. Default Warranty Period for repairs
- This option allows you to set the default warranty period for repairs.
- Customers can easily determine how long their repaired device is covered under warranty.
11. Due date based on average job time for repairs:
- This option sets the due date for a repair based on the average job time for that type of repair. This can be useful for businesses that want to ensure that their repairs are completed on time.
12. Default due date & time for repairs:
- This option specifies the default due date and time for repairs. This can be useful for businesses that want to have a standard due date and time for all of their repairs.
13. Ticket assignment to my team:
This option allows you to assign tickets to your team members. This can be useful for businesses that want to ensure that tickets are assigned to the right people.
To save your changes to the Repair Module Configuration settings, simply click the Save button.