Q. Are there any special charges for using PayFacto?

A. RepairDesk does not charge you any hidden or extra fees for our payment service at all.

The only cost that you will run is for the terminal, the flat rate for every transaction processed,  PCI Compliance Fee of CA $3.95, monthly account fee per MID of CA$4.00, and a fee of $12 in case there's a chargeback.

Q. Which regions do PayFacto work in?

A. Currently, PayFacto is only available to our Canadian customers. If you do not reside in Canada, this integration will be unavailable to you.

Q. Where can I find my reports?

A. You can view all your reports by accessing your account on the PayFacto website. A link should be given to you when your merchant account is approved. 

Q. What card types do PayFacto accept?

A. PayFacto works with all major credit and debit cards and charges a flat rate for each transaction processed through it.

Q. What is the credit card settlement cut-off time?

A. PayFacto credit card transactions are batched at the processor level each day at 8 pm (EST).

Q. How much is the PAXS300 terminal?

A. The terminal retail for CA$450 but qualifying RepairDesk merchants will get it at a subsidized cost of CA $300 including shipping

Q. Do you have a wireless terminal? 

A. If you're looking for a payment terminal with Wireless support we recommend PAX A920. RepairDesk merchants will get it at a subsidized cost of CA$600

Q. How long does it take to process my application?

A. Once we have received the Application form and supporting documents, it normally takes 48 - 72 hours for application processing.

Q. Can I enable/disable tips?

A. Yes. You can enable or disable tipping/gratuity from the Advanced Configuration tab in the PayFacto integration menu.

Q. Where I can view all the tips added against each employee while processing payments via PayFacto?

A. You can view employee tips from the reports section. Under employee reports, you can view the Gratuity report.

Q. Can I refund the tip paid through PayFacto?

A. Yes definitely, we have made it possible for you to refund the tip amount when you simply refund the transaction through PayFacto. To learn more on how to refund a transaction through RD Pay, please watch the video above.

Q. Q. How can I apply for a PayFacto account?

If you would like to learn more about processing rates please give us a call at (312)313.1737 or send us an email at [email protected]