How to upload attachments on repair ticket?

To keep a record of every repair, you can now add/attach documents with repair tickets. You can upload attachments while creating a ticket or existing ticket as well. You can also send the same attachments to the customer while sending an email to the customer from the ticket. 
For example, if a technician finds out an extra repair in the device, he can make a quick estimate for that repair service, attach the image of that estimate and email it to the customer

Upload attachment while creating a new ticket:
while creating a new ticket from a mange ticket you can attach any file by clicking the action button and then attach the desired file with a specific device.
once you add device details and problems and click add row you can upload attachments.

Upload attachment on an existing ticket:
Users can also upload attachments in an already created ticket. you can either upload attachment against each device or you can upload an attachment with the whole ticket.

once you upload attachments there will be a proper log for that. Based on the permission you can delete them.


Q: is there any way I can send the attachments via email to a customer?
A: Yes you can send attachments to the customer via email. Here is the process:-

2 - Tickets

  1. How does ticket section works?
  2. How to create a repair ticket?
  3. How does RepairDesk calculate profit on a repair?
  4. How Can I Export Repair Tickets To Excel Format?
  5. Enter PIN before an employee can create repair ticket
  6. Can I Change Service Receipt Layout?
  7. How to make it compulsory to add pre/post repair device conditions?
  8. How Can I Process Warranty Claim for Repair Services?
  9. How Can I Process Warranty Claim for Repair Parts?
  10. How can I create a Special Parts Order for an out of stock part?
  11. How to transfer ticket from one store to another location?
  12. How to Create RMA for Tickets From the Tickets Screen?
  13. Can I update/ edit an existing ticket's details?
  14. How to manage ticket status?
  15. How do I change ticket numbers?
  16. How to add Staff comments?
  17. How to add diagnostic notes to tickets and invoices?
  18. How to add device pre/post repair condition?
  19. How can I view all the tickets?
  20. Can I search any specific ticket?
  21. How can I add customer information on new ticket?
  22. How can I add Device Location?
  23. How can I add repair device details on new ticket?
  24. How can I add unlocking device details on new ticket?
  25. How can I link inventory parts with ticket repair item?
  26. Can I send ticket updates to the customer?
  27. How can I view complete ticket details?
  28. How to delete a repair ticket?
  29. Can I upload device Pre or Post repair device condition image against a repair ticket?
  30. How to re-assign repair ticket to a technician?
  31. Is there a way to show tickets to all employees?
  32. Can I get notifications when a Ticket is assigned to me?
  33. Ticket Settings
  34. How Can I Export Repair Tickets To Excel Format?
  35. How can I set serial as the default input field when creating a ticket?
  36. How to upload attachments on repair ticket?
  37. Billable Hours
  38. Deposits Functionality In RepairDesk

Feedback and Knowledge Base