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RepairDesk SMS Setup

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RepairDesk SMS allows you to send and receive text messages to your customers.

Powerful Features

1. Send real time job notifications or appointment reminders
2. Create custom audience and send promotional SMS to selected audience.
3. Include opt-out link for customers
4. Receive customers SMS on your virtual number even customer record does not exist in RepairDesk.

Supported Countries

RepairDesk SMS will work in following countries
1. Australia
2. Canada
3. United Kingdom
4. United States

How It Works?

Coming Soon

  • Bill Payments Reminder
  • Customer Tags

Frequently Asked Questions?

Q1. In which countries is this integration supported?
A. This integration will be supported in following countries
1. Australia
2. Canada
3. United Kingdom
4. United States

If your country is not listed and you would like to use RepairDesk SMS, please send us an email at

Q2. Can I get a local phone number?
A. Currently you can buy local phone number for following regions
1. Australia
2. Canada
3. United Kingdom
4. United States

Q3. Does RepairDesk SMS support 2 way messaging?
A. Yes absolutely, you can send and receive SMS by purchasing a virtual number along with an SMS plan.

Q4. I'm on trial. Can I test RepairDesk SMS?
A. At present, RepairDesk SMS can be tested on paid package.

Q5. If customer record does not exists, can I still receive an SMS from my customer on my virtual number?
A.  Yes indeed. If the customer sends an SMS to your virtual number, it will show up in your SMS inbox. The SMS alert against these messages will only be shown to default store users.

Q6. Can I send promotional SMS blast to all of our customers?
A. From customers listing page, you can create a custom audience and send a single SMS message to multiple users at the same time. From Manage Customers section, under Action button --> Send Bulk SMS

Q7. Is there any expiry to SMS credits?
A. No, your SMS credits will never expire and you can use them without any time limitation. However if you purchase more credits while you have some credits available in your last package, they will be added to new plan subscription.

Q8. Can I include opt-out link in my campaign?
A. Yes certainly. You can include the opt-out link macro while designing a SMS campaign.

Q9. Can I track the delivery of SMS send out to customers?
A. You can easily track the status of SMS being sent to customers by accessing the inbox/outbox. The history of SMS sent to customers can be tracked from SMS outbox whereas the history of SMS received from customers can be tracked from SMS Inbox. Also you can view SMS reply received by a specific customer under View Customer --> Email/SMS.

Q10. What is the maximum message length with RepairDesk SMS?
A. You can send the message of upto 160 characters using RepairDesk SMS. If the length of SMS is 160 characters or exceeds this limit, then it will result in consumption of one extra credit.

Note:if you use special characters then you will be charge extra credits.

Q11. What is virtual number and how much does it cost?
A. A virtual phone number is a telephone number that allows you to redirect and route calls from one number to another number. Recurring fee is charged against virtual number subscription which vary from country to country.

Note: Please note that virtual number subscription is different from RepairDesk subscription. So if you want to cancel subscription to RepairDesk, you need to cancel the subscription to virtual number separately.

Q12. Can I see the reason why customer has opted out from my SMS campaign?
A. Yes absolutely. You can view opt-out reason on View Customers screen as shown below

Q13. Does RepairDesk SMS works with Click A Tell and other SMS integrations?
A. No. Any other SMS integration will not work with RepairDesk SMS.

Q14. Macros against bulk SMS are not working in my email and SMS notification templates?
A. Bulk SMS macros can only be used in bulk SMS template. These macros will not work for emails and SMS notifications templates.

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