Phone System
How to view call logs in RepairDesk?
This guide explains how to access and review call logs inside RepairDesk, including call details, transcripts, and more. How to Access Call Logs? Under the RepairDesk Header, click the Phone icon View Call Listing Page You will be redirected to the ...
Phone System Quotes
Phone System Quotes lets you send instant quotes via text directly from Caller ID—while on the call or right after, eliminating delays and increasing conversions. With an intuitive grid to select repairs, customizable messaging, and seamless lead ...
SMS and MMS using the 3CX Mobile App
If you have ported a number to us or obtained a new number from us, you can use your 3CX mobile app and the 3CX web app for sending SMS and MMS. To send and receive SMS and MMS using the 3CX Mobile app, a few settings need to be configured in the ...
Can I track call logs in ticket view?
You can view and manage call logs within the history section of the ticket. You can now access call logs, download call recordings, and add/view notes directly in the "All" tab of the history section of a ticket. We've recently launched a new ...
Automated SMS with Store Directions
You can send store directions to customers during phone calls. This feature will help your staff quickly send directions to new customers who are not yet in the system. We have added a new option under automation "Send an SMS with store direction". ...
How to add customer info if I receive unknown call?
You can allow users to easily add unknown callers as customers. This feature aims to streamline the process of updating customer information and managing missed call notifications. Adding an Unknown Caller as a Customer When you receive a call from ...
How to set Office Hours in 3CX version 20?
To set office hours in 3CX Version 20, you'll typically follow these steps: 1. Log in to your 3CX Management Console: Open your web browser and navigate to the URL of your 3CX Management Console. Log in with your administrator credentials. 2. Click ...
How to Implement Digital Receptionist in 3CX version 20?
Implementing a digital receptionist, often referred to as an auto-attendant, in 3CX Version 20 involves creating and configuring a Digital Receptionist object within the 3CX Management Console. Here's a step-by-step guide to help you set it up: Log ...
How to fetch the Voicemail from the IP Phone configured with 3CX?
To fetch voicemail from an IP phone configured with 3CX, you need to follow the below-mentioned steps: Access Voicemail: Dial the voicemail access code. The default code is 999. Enter Voicemail PIN: Input your voicemail PIN when prompted. To check ...
How to add a Voicemail Greeting Message using the 3CX management console?
To add a Voicemail greeting message, follow these steps: Log in to the 3CX Management Console: Open a web browser and enter the URL for your 3CX Management Console. Log in using your administrator credentials. Then click on “Admin”. Navigate to ...
How to create a Ring Group?
Creating a ring group helps in managing incoming calls efficiently by grouping extensions together. Follow these steps to set up a new ring group by logging in to your 3CX portal. Go to “Admin” > “Call handling”. Click on “+ Add Ring Group” to create ...
How to Create a Queue?
Creating a queue helps manage call handling efficiently. Follow these steps to set up a new queue from the 3CX dashboard. Go to “Admin” > “Call handling”. Click “+ Add queue” at the top of the screen. 3. Virtual extension number: choose an extension ...
How to Add a New User or Extension in 3CX?
Adding a new user or extension in 3CX is a straightforward process. Follow these steps to ensure a smooth setup: Log in to the 3CX Management Console Go to “Admin” > “Users”. Click on the “+ Add user” button. 3. Enter the Extension Number. 4. Enter ...
How to Add Greeting Message?
Adding a greeting message can enhance the customer experience by providing a warm welcome. Follow these simple steps to set up a greeting message on the 3CX portal. Go to “Admin” > “Call handling”. Select the queue in which you want to implement the ...
IP Phones
Guide for IP Phones: Q. Recommended model for IP phones along with a link to order from Amazon? Recommended Phones by 3CX: https://www.3cx.com/sip-phones/ Yealink Recommended Models: Yealink T53, T53C, T53W, T54W, T57W (can be Router phone) Yealink ...
FAQ's
Q: How to Port- in your existing numbers with RepairDesk Phone System? If you don't want to use the new number and keep using their existing number then the Port In option is for you. you can simply fill out the form and your Port in request will be ...
Configuration
You can use your current number for this integration if you are already using RD SMS. You can also attach recordings of greetings for a call. You can also set the greeting for a call by typing a specific greeting message then it will automatically ...
How to set Office Hours in 3CX version 20?
To set office hours in 3CX Version 20, you'll typically follow these steps: Log in to your 3CX Management Console: Open your web browser and navigate to the URL of your 3CX Management Console. Log in with your administrator credentials. Click on ...
Phone System Integration
Running a cellphone repair shop means managing dozens of customer calls and messages daily. But when your landline, POS, and text system do not work together, you end up missing calls, losing inquiries, and frustrating customers. Phone System changes ...