How to view call logs in RepairDesk

This guide explains how to access and review call logs inside RepairDesk, including call details, transcripts, and more.

How to Access Call Logs

Open POS

Go to the POS module and click the Phone icon located in the top navigation bar.

View Call Listing Page

You will be redirected to the updated Call Listing page, which is divided into three sections:

a. Call Stats (Top Section)

Displays key call performance metrics at a glance.

b. Filters (Middle Section)

Apply filters to narrow down calls by date range or other attributes.

c. Call List (Bottom Section)

Shows the full list of calls.

You can customize visible columns by clicking the Gear icon on the right.

View Call Details

Click on any call row to open a right-side drawer which will contain important details such as Customer name, phone number along with other important information.

Notes

You can add or view notes against the particular customer. Please note that it only show notes left in the Call listing page. Notes added against the ticket, etc are not included.