Tickets Insights Overview
The Ticket Insights dashboard provides key information and performance metrics related to repair activities. You can explore the following insights.
How to access it?
You can access it by going to Reports > Tickets Insights. For more information on how to navigate the Insights Module, refer to the knowledge base linked above.
1. Repair Volume Trends
Repairs Completed by Month: View the total number of repairs finalized each month.
Ticket Creation vs. Closure: Compare how many tickets were opened versus closed over time.
2. Parts and Resource Analysis
Tickets With vs. Without Parts: Track how many repair tickets involved parts usage each month.
3. Activity Patterns
Busiest Days: Identify which days of the week have the highest ticket activity.
Busiest Hours of the Week: Analyze hourly trends to determine peak operational times.
4. Repair Insights
Most Popular Repair Models: See which device models are most frequently serviced.
Most Popular Repair Services: Discover the repair services most commonly performed.
Most Common Repair Categories: Understand the top categories of repairs handled.
5. Ticket Status Overview
Tickets Breakdown by Status: Review the current distribution of tickets across different status levels (e.g., open, in progress, completed).
6. Revenue Insights
Top Revenue-Generating Models: Identify which models contribute the most to total repair revenue.